Experience

• 

  Panasonic uk

  Jun 2012 - Aug 2013

  Business analyst

  My key role working in the distribution centre for Panasonic was analyzing business processes within the warehouse, data interpretation and delivery bookings. During my time, operations were outsourced which required a larger role for me to provide critical process documentation and analytics of the warehouse operations. Accomplishments:• Successfully assisted in the outsourcing of warehouse operations.• Improved the efficiency of reporting by over 30%• Ran an RFP process for a new delivery tracking systemMy Main Responsibilities were:- Collecting, analyzing and interpretation of data to perform managerial decision - Process Management- Report Management- Customer Delivery Bookings- User Consultancy- Managing Warehouse Key Performance Indicators (KPIs)- User Training Show less

• 

  Newvoicemedia (now vonage)

  Jun 2014 - now

  NewVoiceMedia’s cloud customer contact platform revolutionises the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales and marketing team.As a Strategy Analyst I worked with key internal stakeholders to analyse statistics to ensure the Sales team were operating efficiently. My role included providing the CEO with the Board information for them to present, delivering the Head of Sales key pipeline trends and running Sales Operation reviews.Accomplishments:• Rolled out New Commission System that reduced manual commission calculations• Provided Accurate Territory and Competitor Analysis for new emerging markets.• Designed the sales methodology and CRM project to collaborate on global sales.Main Responsibilities: - Provide Insight and recommendations into Sales and Business Strategy - Own dashboard reporting for Sales Executives, build and maintain dashboards for Executive team - Collaborate with Global Sales Strategy to achieve consistent reporting and GTM Alignment - Salesforce Administration and Gamification System for the Sales Team Show less

  • APAC Lead Sales Engineer

    Nov 2019 - now

  • Sales Engineer

    May 2017 - Nov 2019

  • Associate Sales Engineer

    Mar 2016 - May 2017

  • Sales Strategy Analyst

    Jun 2014 - Feb 2016