Experience

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  Unicef

  Jun 2008 - Mar 2009

  Project assistant

  • Coordinate project management activities, resources, equipment and information• Break projects into doable actions and set timeframes• Liaise with clients to identify and define requirements, scope and objectives• Assign tasks to internal teams and assist with schedule management• Make sure that clients’ needs are met as projects evolve• Help prepare budgets• Analyze risks and opportunities• Responsible for documentation and reports • Held monitoring • Oversee project procurement management• Monitor project progress and handle any issues that arise• Act as the point of contact and communicate project status to all participants• Work with the Project Manager to eliminate blockers• Use tools to monitor working hours, plans and expenditures• Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)• Create and maintain comprehensive project documentation, plans and reports• Ensure standards and requirements are met through conducting quality assurance tests Show less

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  Teleperformance

  May 2009 - Nov 2013

  Customer service supervisor

  • keeping accurate records of discussions or correspondence with customers• analysing statistics or other data to determine the level of customer service your organisation is providing• writing reports analysing the customer service that your organisation provides• developing feedback or complaints procedures for customers to use• improving customer service procedures, policies and standards for your organisation or department• involvement in staff recruitment and appraisals• training staff to deliver a high standard of customer service• leading or supervising a team of customer service staff• learning about your organisation's products or services and keeping up to date with changes• keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses• Control resources and utilise assets to achieve qualitative and quantitative targets•Coaching system Show less

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  Administration of state historical-architectural reserve icherisheher under cabinet of ministers of

  Jan 2013 - Mar 2014

  Protocol specialist

  • Hospitality• Ceremonies• Planning Official Functions• Desirable Attributes for Protocol Officers• Training• Translation • Prepare documents • Coordination of projects • Schedule for Foreign Visits• Events Planning

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  Rocket internet se

  Nov 2014 - Mar 2017

  Head of customer service and logistics / eastern europe

  • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill• keeping accurate records of discussions or correspondence with customers• analysing statistics or other data to determine the level of customer service your organisation is providing• writing reports analysing the customer service that your organisation provides• developing feedback or complaints procedures for customers to use• improving customer service procedures, policies and standards for your organisation or department• involvement in staff recruitment and appraisals• training staff to deliver a high standard of customer service• leading or supervising a team of customer service staff• learning about your organisation's products or services and keeping up to date with changes• keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses• Control resources and utilise assets to achieve qualitative and quantitative targets Show less

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  Absheron hotel group

  Nov 2018 - Oct 2019

  Training coordinator

  - Held Training-courses - Representation at various education, association and committee meetings- Management and facilitation- Involvement with compliance training related to equipment operations- Communicate with all levels of project staff as well as corporate representatives- Document control related to training and certification activities- Maintain integrity of all training programs - Observe work habits and relations of project to help identify and certify instructors for various programs- Mentor and encourage craft professionals to enroll and participate in training/assessment programs- Flexibility with the ability to multi-task allowing to adjust to accommodate any job-site changes- Attend staff meetings to determine the needs of the project- Weekly Reports Show less

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  Absheron hotel group

  Dec 2019 - Dec 2020

  Training specialist

  Build annual training program and prepare teaching plansDevelop or oversee the production of classroom handouts, instructional materials, aids and manualsDirect structured learning experiences and monitor their quality resultsAcclimate new hires to the business and conduct orientation sessionsDeliver training coursesAssess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviorPeriodically evaluate ongoing programs to ensure that they reflect any changesStay abreast of the new trends and tools in employee development Show less

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  Shahdag mountain resort cjsc

  Dec 2020 - Sept 2021

  Human resources and training manager

  Coordinate communication with candidates and schedule interviewsConduct initial orientation to newly hired employeesAssess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviorDocumentation and reports Coordinate HR projects Assist in payroll preparation by providing relevant data Communicate with public services when necessaryAssist our recruiters to source candidates and update our database

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  The ritz-carlton, baku

  Jul 2022 - now

  Training manager