Experience

• 

  Jiyoun system software

  Jan 2006 - Sept 2007

  Software engineer

  • Engineered scalable web and Windows applications with ASP.NET, MSSQL addressing performance challenges, resulting in 30% faster execution.

• 

  Serco

  Sept 2007 - Jun 2013

  Sr. software engineer

  • Collaborated in a team to create high-quality, maintainable code for 10+ web and Windows applications, reducing bug reports by 30%.• Designed SFTP EDI applications, facilitating real-time updates and improving data accuracy by 60% for client operations.• Developed robust databases following tier architecture methodology resulting in a 40% increase in data retrieval efficiency.

• 

  Incedo inc. (formerly indiabulls technology solutions ltd.)

  Jul 2013 - Jun 2016

  Technical lead

  • Managed implementation of TMS and CRM systems, increasing team productivity by 40% and reducing project delivery time by 20%.• Executed TMS implementation for ADIDAS, streamlining supply chain processes, increasing overall operational productivity by 20%.• Authored over 15 comprehensive project specifications and manuals, enhancing team productivity by 25% through more clarity and guidance.

• 

  Midas it services india pvt ltd

  Jun 2016 - now

  • Accelerated the Product Development Lifecycle, ensuring alignment with business objectives and customer needs, delivering a 15% faster time-to-market.• Mentored junior product managers and owners, developing a structured training program to improve team efficiency by 20%.• Architected technical specifications for 12 product features, empowering engineering teams to accelerate development and compressing project timelines by 25%..• Implemented a user analytics framework that surfaced critical insights, resulting in a 20% increase in high-impact feature prioritization and a 10% reduction in low-value development.• Spearheaded iterative improvements to key product features, achieving a remarkable 25% surge in user satisfaction by strategically leveraging A/B testing and rigorous customer feedback data analysis.• Improved patient satisfaction scores by 15% by implementing a new patient feedback system and using Provider and Facility benchmark data to identify areas for improvement. Show less • Led agile events, spearheading improvements in sprint planning and product backlog effectiveness, resulting in a 30% reduction in backlog items.• Designed data-driven healthcare features, Integrated APIs & real-time alerts improving clinical workflow automation and reducing manual intervention by 25%.• Transformed the development process by empowering collaboration among engineering, design, operation teams and stakeholders, resulting in a 25% reduction in development time.• Optimized workflows using Agile & Scrum Methodologies, achieving a 25% reduction in time-to-market for 3+ products, significantly boosting competitive advantage. Show less • Collaborated with the stakeholders to define 100+ user stories hat enhanced the product backlog, resulting in a 10% improvement in sprint delivery timelines.• Integrated Electronic Medical Records (EMR) and Electronic Patient Record (EPR) functionalities into existing product infrastructure, increasing data accuracy by 20%.• Implemented a refined product backlog prioritization process, achieving 20% faster feature deployment and boosting stakeholder engagement by 15%.• Streamlined user story documentation and feature optimization which led to a 15% decrease in development time. Show less

  • Senior Technical Product Manager

    Mar 2023 - now

  • Technical Project Manager

    Mar 2020 - Apr 2023

  • Project Lead

    Jun 2016 - Feb 2020