Experience

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  Accurate medical equipment

  Dec 2009 - Oct 2011

  Customer service representative

  ✔ Handled high call volumes regarding medical equipment and supply orders.✔ Kept records of customer interactions and transactions.

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  Fidelity investments

  Jan 2012 - Dec 2013

  Brokerage operations representative

  ✔ Delivered customer service to clients ranging in assets from $20K to multi-millions. Developed in-service educational materials. Set up policies and procedures for office.✔ Provided analytical support to analyze employee productivity, system activity and client account issues processed by creating complex Excel reports using VLOOKUP, Pivot Tables, and Charts to management and Senior Directors.

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  First command financial services

  Dec 2013 - May 2015

  Financial planning paraplanner team lead

  ✔ Used automated data systems like SalesForce and NetSuite apps to analyze production levels to provide standard and progress reports for management.✔ Provided training for Financial Advisors nationwide on how to use QuickBooks, SAP, and specific proprietary software for creating and presenting client financial reports.✔ Processed client financial information. Produced required Excel and Tableau reports to nationwide Financial Advisors.

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  Texas health huguley hospital fort worth south

  Jan 2016 - Nov 2018

  Patient access representative

  ✔ Scheduled and confirmed patient appointments. Processed them through admissions. Prepared financial statements and processed patient payments. Posted to patient accounts. Determined charges for services requested. Processed billing and collections.

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  Jll

  Jan 2016 - Oct 2016

  Administrative assistant

  ✔ Prepared statistical reports, narrative reports, and graphic presentations for information processing using Excel, SPSS, Tableau. Filed and retrieved corporate documents, records, and reports.

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  Integra realty resources dfw

  Feb 2016 - Sept 2017

  Administrative assistant
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  Us navy reserves

  Oct 2016 - Sept 2017

  Regional medical department representative

  ✔ Supported and trained 56 Navy Corpsman in multiple systems which include MRRS an aggregating database, with links to authoritative database NISPS and MCTFS, and DOD database system NROWS.✔ Protected security of medical records to ensure confidentiality. Reviewed operating practices and procedures looking for improvements to make. ✔ Created database in Excel to track medical records. Created reports regarding SLA’s for shipment times and arrivals.

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  Adventhealth

  Nov 2018 - Jan 2020

  ✔ Coordinated scheduling, appointments, and correspondence with candidates. Executed transitions to prepare electronic records for hiring.✔ Maintained broad knowledge of company policies and benefits plans to orient new hires, prior to hire date. Participated in activities designed to improve new hire/ employee preboarding process.✔ Contacted background vendor to escalate background clearance to maintain required service level agreement. Contacted candidates to schedule Employee Health Screening and ensured preparation to clear.✔ Ensured compliance with State and Federal regulation, and local facility accreditation agencies.✔ Identified and escalated problems to assigned recruiter as they occurred. Took appropriate steps to resolve issues. Show less ✔ Maintained knowledge of federal, state, and local employment law related to functional areas. De-escalated situations using effective communication techniques and involved supervisor as necessary.✔ Demonstrated strong organizational skills, including ability to prioritize and manage multiple projects, while adhering to service level agreements, and other tight deadlines. Maintained employee privacy; followed defined standard and protocols for security and confidentiality.✔ Assisted Managers, Directors, Executive Directors, HR Managers, and Human Resources Business Partners, and other levels of leadership with HR related inquiries. Show less

  • Preboarding Specialist

    Sept 2019 - Jan 2020

  • Human Resources Specialist

    Nov 2018 - Sept 2019
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  State of west virginia

  Feb 2020 - Apr 2023

  ✔ Conducted information processing by researching new and existing ERP software applications and capabilities such as Microsoft Dynamics, Oracle NetSuite, SAP, OpenGov, and Aptean.✔ Reviewed contracts and procurement documents and oversaw unit needs of the unit when Director is absent.✔ Responsible for Windows system development and design, analysis, testing and reporting on new SQL Server and Access databases for OMIS. Review statewide and create Google Drive Permissions using Active Directory.✔ Developed strategies within OMIS, and interdepartmentally as systems intersect, advising MIS on available Windows OS systems and processes to meet needs in a cost-effective way. ✔ Google Migration Team Lead working with counties statewide. Ensure all counties’ drives migrate successfully considering all business impact assessments and program or databases un able to migrate.✔ Maintain current knowledge in information systems and security, as well as state, federal, and privacy agencies for DHHR statewide.✔ Set up local Windows network multiple printers and computers, including remote access for employees. Managed Cisco network equipment like switches and wireless routers.✔ Administered hardware set up in temporary facility for Secret Internet Protocol Router Network (SIPR) consisting of 2 secret clearance devices and 3 non-classified devices with Common Access Card (CAC) readers, tv monitor for display, and printer for secret documents. Show less ✔ Deliver in-depth case management services for assigned Forensic Pathologist. ✔ Manage, track, and coordinate scheduling and calendars. Open and close all of Forensic Pathologist cases with 0% percent discrepancies, or errors.✔ Maintain all information. Responds to state and federal law enforcement requests. Ensure security and privacy of all decedents’ information as required by state law.✔ Create, maintain, and update electronic case management in system Vertiq. Completed system queries to conduct quality analysis and quality control of 10+ cases per week.✔ SEGRA (VOIP) Phone Systems Administrator responsible for installing office hardware, assigning permissions, set phone number assignments, and provided end user training and support.✔ Trained employees on setting up and using VPN, and Microsoft Office. Implemented MAC address filtering and VLANs to lower vulnerabilities.✔ Delivered multi system support across multiple locations to ensure WLAN connectivity and security for mobile devices like smartphones, laptops, and tablets. Provided PC support and training to new hire case management specialist, delivered LAN support to Department by installing devices such as printers, faxes, network adapters. Show less

  • Information Systems Specialist III

    Feb 2022 - Apr 2023

  • Information Security Consultant

    Mar 2021 - Apr 2022

  • Case Management Specialist

    Feb 2020 - Mar 2021
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  U.s. navy reserve

  Jul 2020 - Dec 2020

  Lead training petty officer & sharepoint administrator

  ✔ Provided software support as SharePoint Administrator granting and overseeing sponsored users' access to database tracking positive COVID cases serving 11 task forces, 20 departments, and 100+ tenant commands.✔ Tracked daily COVID cases for up to 1000 U.S. Navy Active Duty, U.S. Navy Dependents, U.S. Contractors, and Bahrain Government Employees. Reported positive cases directly to Operational Navy.✔ Compiled and created Standard Operating Procedures with all technical information, and created non-technical user-friendly document for Fifth Fleet Covid-19 Watch Floor Team to use the SharePoint site and OPNAV regional tracker.✔ Trained users and delivered software support via system troubleshooting and technical support. Tracked and resolved user SharePoint access issues, analyzed daily user activity, and identified process improvements to benefit end user workflows.✔ In charge of training 20+ Officers, Senior Enlisted, and Junior Sailors. Oversaw SharePoint training for 6 Junior Sailors. Supervised training, created training schedules, and ensured protocol.✔ Created Standard Operating Procedures for Fifth Fleet Covid-19 Watch Floor Team. Created SOP for maintaining SharePoint site for OPNAV regional tracker.✔ Delivered system troubleshooting and technical support, tracked and resolved user SharePoint access issues. Analyzed daily user activity and identified process improvements to benefit end user workflows. Show less

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  Berrydunn — assurance, tax and consulting

  Oct 2022 - now

  BerryDunn's Government Consulting

  • Shared Services Release Manager

    Jun 2024 - now

  • Technical SME

    Oct 2022 - Oct 2024