Whitney Sumner McAlpin, M.H.A., B.S.

Experience

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  Lighthouse in the Mountains Rescue Mission

  Jan 2008 - May 2010

  Counselor Volunteer

  While volunteering at the Light House Rescue Mission my duties included processing patient check-in, assessing patient needs, helping to create treatment plans, conducting individual and group therapy sessions, monitoring patient progress and making treatment referrals along side of the directors of the program.

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  Light House in the Mountains Rescue Mission

  Jan 2009 - Jul 2009

  Couselor Intern

  Assisted Directors during weekly group sessions with individual’s struggling with addiction. Included art therapy and expressive writing assignments. In these groups sessions individuals were encouraged to use writing and art as a form of release and expression.

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  Bluegrass.org

  Sept 2009 - Nov 2014

  Michelle P Waiver Case Manager

  The Case manager plans and facilitates the implementation of all support services needed by each Participant under the supervision of the Supervisor or Designee. Assesses Participants needs and identifies supports necessary to achieve outcomes desired by the individual Participant. Develops the Plan of Care with the team, and ensures the distribution of the plan to team members upon approval. Develops crisis prevention plans. Has regular face to face contact monthly with the Participant and support providers, as well as frequent and direct involvement with parents, legal representatives, and significant others to ensure the Plan of Care is implemented and meeting the needs of the Participant of the Michelle P. Waiver. Show less

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  Kentucky Department of Corrections

  Nov 2014 - Jan 2019

  • Probation Parole Officer

    Jan 2016 - Jan 2019

  • Probation and Parole Investigator

    Nov 2014 - Apr 2016
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  Spero Health

  Jan 2019 - Aug 2019

  Case Manager

  Spero Health specializes in evidence based substance abuse treatment, integrating a trauma informed recovery-oriented systems of care model with emphasis on medication-assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, an approach that engages each individuals' full range of physical, psychological, social, relational and spiritual potential.

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  Sterling Health Solutions, Inc.

  Oct 2019 - Jun 2021

  Mental Health Integration Coordinator

  The MHI Coordinator works collaboratively with other members of the health care team including the primary care providers, medical assistants, behavioral health providers, nurses, Pharmacists, Access to Care staff and other ancillary staff, as well as outside agencies. The main responsibilities of this position include coordinating patient care and facilitating discussion among the integrated care team to enhance planning of clinical and social services, as well as collaborating with external agencies. This role provides support to teams and to patients directly, in follow up to meetings, especially with regard to ensuring patients who need it, access higher levels of care. Client satisfaction, track enrollment data, policy and procedures, manage a tight schedule for doctors, manage the day to day function of the behavioral office, work closely with the behaviors health director. Show less

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  Addiction Recovery Care

  Jul 2021 - Jul 2022

  - Market Development -Plan and hold monthly meetings with the RNs to coordinate services across the district.-Initiate tracking systems -Maintain confidentiality and adhere to HIPAA requirements.-Serve as liaison between management and community partnerships. -Marketing-Service expansion - Resolve all patient complaints and collect reviews to help improve functionality.- Train new employees on processes.- lead treatment team meetings - Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations. -oversee the functioning of all facility operations. -Monitors budget and approves contracts. - Resolve insurance issues. - organization expansion - administrative operations - Manage patient fees and billing Show less

  • Treatmemt Services Coordinator

    Aug 2021 - Jul 2022

  • Targeted Case Manager

    Jul 2021 - Aug 2021
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  Hopebridge

  Jul 2022 - Jul 2023

  Center Manager

  The Clinic Manager will be responsible and accountable for leading and managing the clinic. The manager is instrumental in defining the mission, goals, budget and performance standards for the clinic and communicating it to staff.Leadership: Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure.Budget and Supplies: Develops, monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner.Legal Issues: Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all patient and employees.Responsibility/Accountability: Develops standards and provides systems to monitor and evaluate clinic functions and assumes responsibility for designing methods to improve functions.Working Relationships: Identifies and understands patients of the pediatric clinic.Problem Solving/Decision Making: Practices effective problem identification and resolution skills as a method of sound decision making.Communication: Determines and demonstrates effective communication methods and defines appropriate lines of authority for the clinic in keeping with the administrative structureTechnical: Demonstrates appropriate competency in selected skills which are pertinent to areas of responsibility.Environment of Care (Safety/Emergency Situations): Sets and communicates clinic standards in keeping with regulatory agencies and Hopebridge’s policies. Develops and monitors standards to comply with safety, infection control and customer relations standards.Teaching Others/Self Development: Complies with the System for ongoing competency maintenance and training others.Quality: Understands and participates in Hopebridge’s quality process and develops a therapist office monitoring system to assure quality.Works on special projects. Show less

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  Hope Center, Inc.

  Nov 2023 - Jul 2024

  Clinical Operations Manager

  Responsible for monitoring and evaluating the compliance of clinical and administrative procedures, providing support for regulatory and accreditation audits, and implementing quality improvement initiatives. They will also ensure that all agency billable programs remain in compliance with respective governing regulations and protocols.RESPONSIBILITIESResponsibilities include, but are not limited to:· Oversees the Clinical Compliance program functioning as an independent and objective body that reviews and evaluates compliance issues and concerns within the organization.· Demonstrates the ability to contribute to the creation and implementation of processes and process improvements and metrics associated with efficiency, and reporting the findings to the Operating Committee.· Oversees and conducts follow-up reviews to ensure that chart and documentation deficiencies have been corrected by program staff.· Creates and manages effective action plans in response to audit discoveries and compliance violations.· Ensures adherence to policies and procedures as required by all Hope Center recovery-related contracts.· Ensures employees are trained and educated on the latest regulations and processes and confirms outcomes are a series of process improvements and adjustments to control systems so that the business operates more efficiently and effectively, following best practices, regulatory requirements, and mitigating risks.· Leads coordination of periodic reviews to ensure compliance with the regulatory, legal, accreditation, and certification requirements. Show less

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  New Day Recovery

  Jul 2024 - now

  Intensive Outpatient Director