Experience

• 

  Unilever

  Sept 1982 - now

  • Leading focused projects for improving quality on European quality issues, e.g. Palletised product improvements, co-ordinating an improvement plan across numerous European factories and customers.• Quality in Innovation – Quality risk assessments for new innovations, defining action standards for consumer complaints, facilitating teams for quality assurance matrix development and managing action plans. FMEA and monitoring projects post launch. SPC analysis of processes and components for specification development.• Consumer complaint monitoring and reporting. Annual plan negotiations. Defining consumer complaint action plans, monitoring results and cross-factory roll out.• Quality complaint data analysis and reporting. Co-ordinating improvement plans with factories Show less • Pushing for continual improvement in the quality of production for all three on-site factories.• Ensuring all quality aspects of innovations are dealt with, including trials, development of quality standards, approval and sign off of innovations between development and the project teams and the operation.• Ensuring trade, customer and consumer complaints are dealt with promptly and thoroughly and corrective and preventative actions are in place.• Ensuring quality training and communication is effective.• Managing the quality team consisting of team of 5 people, including discipline, work allocation, annual appraisals and development.• Trending of data, identifying biggest losses and putting improvement plans in place. • Lead auditing across the North West Sourcing Units for ISO9001:2000• Continually identifying and implementing new and improved approaches to quality. Show less The management of the HPC Packaging Group Materials Testing Laboratory. This includes:• The purchase and commissioning of new test equipment, • Developing Standard Operating Procedures and training of personnel on their safe use,• Producing Capital Proposals to agreed budgets,• Producing vision documents on future testing requirements,• Identifying and implementing improvements in processes such as work requests.• The development and update of the Packaging Laboratory Best Practice Document.The management of packaging development projects, including writing briefs, developing networks, working with 3rd party companies, etc. This work involves working to deadlines, determining costs, developing specifications and the management of multi-tasks.The development of new Global Packaging Test Methods for materials such as paper, carton board, corrugated case board, rigid plastics and flexible plastics and implementing them globally.The training of Overseas Technical Managers and other laboratory personnel in the setting up of material testing laboratories. This includes both the commissioning of packaging test equipment in the overseas countries and organising and running one to two week training courses in the UK twice a year. The course covers all testing areas such as equipment purchase, sample selection, testing procedures, equipment maintenance, training, safety procedures, reporting and interpretation of results.Trouble-shooting and advice to overseas personnel on material quality and testing problems.The writing of COSHH assessments for all hazardous materials used within the testing laboratory. Show less

  • Product Group Quality Specialist

    Oct 2008 - now

  • Operational Quality Leader

    Jan 1999 - Oct 2008

  • Assistant Packaging Expertise Manager

    Sept 1987 - Jan 1999

  • Laboratory Technician

    Sept 1982 - Sept 1987