Experience

• 

  Apple

  Apr 2013 - Oct 2014

  Genius admin

  • ‘Small Device’ certified by Apple which enabled me to diagnose and repair iOS devices.• Managed and maintained the ‘Genius Room’ ensuring all staff were carrying out their assigned duties, assigned repairs to staff and motivated staff during allocated repair time.• Responsible for appointment time management, kept a close watch on customer appointments and ensured staff did not go over allocated appointment times.• Provided feedback to staff regarding their performance. Ensured high standards were maintained for repairs and informed staff if these standards were dropped or exceeded.• Reported directly to managers regarding training needs of staff and organised training when necessary.• Developed workflow documents which were used by staff when new programs or systems were introduced. Ensured this workflow was being implemented and provided guidance and feedback to all staff.• Remained constantly aware of metrics including Turn Around Time for repairs and was able to discuss these with managers if required.• Remained up to date with repair processes and changes to these. Responsible for updating staff on any changes regarding repairs especially with the introduction of new products. Show less

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  Pwc

  Nov 2014 - Jul 2017

  Resourcing officer

  • Responsibility for managing resourcing in the Forensics Belfast office (300 people).• Strategic workforce deployment and planning involving developing detailed plans for resourcing and document the requirements aligned to the needs of the business. Presenting this information to the Senior Management team.• Producing weekly MI to reflect utilisation, availability and variance data based on Retain system usage of staff. Highlighting Business Unit trends and any risks/exceptions.• Responsible for allocating People Managers to new joiners based on analysis of current staff, grade and their current People team. In additional, organise buddies for new joiners to meet with in their initial weeks with the firm.• Liaising with HC and finance on a weekly basis regarding headcount, import & export movements and Global Mobility targets (recruitment drives, yearly targets, recent successes and global secondments)• Management of all movements within the BU (joiners, leavers, engagements, secondments, transfers, maternity/paternity)• Point of contact for approving holidays/leave within the Belfast team, based on analysis of staff levels on leave on the date requested.• Built effective relationships with the Senior Management team and became the trusted advisor for resourcing queries.• Certified greeter for new joiners to the firm, involving taking scans of passports, validating proof of address and submitting P45 to payroll. This process must be complete before staff are allowed access to the floors.• Subject Matter Expert for new talent tracking system introduced to PwC. Involved training colleagues, answering queries and providing workshops for staff using the system. Show less

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  Deloitte canada

  Aug 2017 - Apr 2018

  Resourcing specialist
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  Deloitte uk

  Aug 2018 - Jan 2021

  Recruiter
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  Axiom

  Jan 2021 - Oct 2022

  • HRIS and HR Operations Analyst

    Oct 2021 - Oct 2022

  • HRIS and HR Operations Coordinator

    Jan 2021 - Sept 2021
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  Ms amlin

  Oct 2022 - now

  Workday support analyst