Experience

• 

  Neptun hotel

  May 2012 - May 2012

  Intern - receptionist | housekeeper | waitress

  - Making reservations - Check-in, check-out process - Providing cleaning of the rooms - Providing service in the restaurant

• 

  Training and resting center "szarotka"​

  Sept 2013 - Sept 2013

  Intern - receptionist | housekeeper | waitress

  - Making reservations - Check-in, check-out process - Providing cleaning of the rooms - Providing service in the restaurant

• 

  International student folk festival

  Sept 2014 - Sept 2014

  Interpreter

  - Providing English-Polish translation- Taking care of foreign folk groups- Organising free time and trips

• 

  Youthlab

  Jan 2015 - Jan 2016

  Trainer

  - Conceptualization of project idea - Writing of application form and final reports- Managing bookings- Preparing materials needed for the projects

• 

  The beskids'​ culture week

  Aug 2015 - Aug 2015

  Interpreter | guide

  - Providing English-Polish translation- Taking care of foreign folk groups- Organising free time and trips- Organising arrival of folk groups - Coordinating with folk groups

• 

  Amstra group

  Nov 2016 - Jun 2019

  Senior customer service specialist

  - Operating booking system - Organising tours and car transfers - Managing apartments rental - Dealing with customer problems - Conducting electronic/phone correspondence

• 

  Istanbul

  Jul 2018 - Aug 2018

  Intern - erasmus office

  - Administrative support of the office- Organisation of the orientation day for the students - Collecting fees and providing information for new students- Providing translations

• 

  Mavo car rental

  Sept 2018 - Jun 2019

  Customer service specialist

  - Operating booking system- Dealing with customer problems - Conducting electronic and phone correspondence- Assigning tasks for ones responsible for maintenance of the cars

• 

  Hilton brighton metropole

  Jul 2019 - Nov 2019

  Housekeeping supervisor

  - Managing work of housekeepers by assigning tasks and inspect to works, to make sure everything is up to standard- Preparing rota for housekeepers- Dealing with customer problems - Assistance in fulfilling the requests of guests - Providing orientation and trainings for housekeepers

• 

  Cleanstart resources limited

  May 2020 - Jun 2021

  Supervisor/hr assistant

  - Assisting HR with the process of recruiting - Managing work of cleaners - Meeting future clients to discuss terms of the contracts - Providing cleaning of offices and households

• 

  Starcity properties limited

  Jul 2021 - now

  - Support and assist the Facilities Manager and team with administrative requirements- Ensure the delivery of FM services to a high standard and identify opportunities for continuous improvement- Conduct daily building and meeting room checks, promptly addressing any issues that arisethat arise- Assist with planning of office moves and other general adhoc projects- Maintain records for invoices, expenses, and financial records- Serve as a point of contact for stakeholders and contractors, ensuring effective communication via email, mail, telephone, and helpdesk- Manage contractors, contracts, and suppliers as directed by the Facilities Manager- Ensure compliance with general health and safety regulations, reporting any unsafe practices or services being carried out differently from method statements- Assist with health and safety and environmental audits- Assist with compliance with H&S and fire safety regulations, including organizing building fire drills and first aid training for staffthe department- Maintain appropriate and current signage onsite at all times- Demonstrate a high level of security awareness and knowledge of emergency evacuation procedures, as well as general health and safety- Assist with event setups- Respond to department emails in a timely manner and manage the inbox effectively Show less

  • Assistant Facility Manager

    Aug 2023 - now

  • Office Manager

    Jul 2021 - Jul 2023