Experience

• 

  Veolia

  Jan 2007 - Jan 2011

  Authored and delivered concise and effective training material for core customer service functions in corporate environment. Demonstrated the ability to work independently and develop materials from scratch utilizing all available SME’s and documented resources. Assessed and prioritized departmental needs to structure learning environment and maximize employee competencies.• Compiled New Hire learning content and developed model for classroom instruction and assessment• Communicated with supervision on regular basis regarding individual performance evaluations and competency assessments• Implemented career progression assessments to evaluate employee skills and retention• Managed training progression during merger and integration with Citizens Energy Group for municipal water and wastewater customer service functions Show less Responsible for handling industrial sewer reporting and billing. Acted as direct liaison with large industrial customers for questions and billing adjustments. Accountable for pre-billing audits and analysis on monthly basis.• Demonstrated outstanding organizational skills to redesign new tracking method for current and past industrial customers and reporting status• Executed great attention to detail for auditing sewer reports and ensuring billing accuracy for large customers with over $100,000 in monthly revenue• Acted as project leader for sewer billing project with Department of Public Works when rate change was implemented in system Show less

  • Training Coordinator

    Jan 2010 - Jan 2011

  • Revenue Specialist

    Jan 2007 - Jan 2010
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  Citizens energy group

  Aug 2011 - Apr 2016

  Learning & growth specialist

  Researched, creatively designed and implemented effective methods to facilitate learning, enhance performance, and recognize development opportunities for employees based on business needs analysis. Identified and executed process improvements in a collaborative team environment.• Managed training programs for new hire onboarding and career progression of current employees o Assisted in the progressive improvement of new hires through coaching sessions and quality monitoringo Led continued improvement and modification of training curriculum and managed program content to ensure it contained up-to-date processeso Compiled and distributed training reports on weekly and monthly basis to organization’s leadershipo Applied the Analyze, Design, Develop, Implement and Evaluate (ADDIE) model to the learning strategy and design o Gathered input and feedback on the value of current training materials and made revisions to content as necessary • Collaborated with a variety of Subject Matter Experts (SMEs) to create documentation in order to improve learning outcomes and design eLearningo Authored engaging teaching aids such as training handouts, demonstration models, multimedia visual aids, computer tutorials, and reference material using a variety of mediao Developed assessment questions on a course-by-course basis to measure learning objectives• Created departmental reporting and analysis using Excel functions such as vlookup, pivot tables, index and match, and VBA macros• Utilized Microsoft Office products, SharePoint, eLearning and web-based authoring tools and LMS on a daily basis and proven aptitude for quickly acquiring new skills in software and applications Show less

• 

  Brown & brown insurance

  May 2016 - now

  Senior learning & development partner

  Results-oriented talent development professional with over 13 years of experience in leading and creating impactful learning experiences. I specialize in leveraging diverse instructional modalities, including video, self-paced eLearning, instructor-led training, and blended learning approaches. My passion lies in designing tailored teammate and leadership development programs that empower teammates to thrive in today's dynamic business landscape.Practiced Skills:Leadership Program DevelopmentInstructional Design & Curriculum DevelopmentBlended Learning SolutionsSelf-Paced eLearning DesignInstructor-Led Training (ILT)Learning Management Systems Administration (LMS)Needs Assessment & Analysis Show less