Experience

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  Nashua cape town

  Jan 2006 - Feb 2012

  I worked as a field service engineer installing, maintaining, and troubleshooting office automation equipment for multiple businesses in the western cape region. I have significantly increased my knowledge with PCs, networking, and specialised applications. Office automation equipment installation and maintenance fell within my responsibility as a site engineer. I acquired my PC and networking experience from this. I used to set up users to print and scan to the office automation devices as well. As a workshop engineer, one of my responsibilities was to configure new office automation equipment. I also fixed office automation equipment that had been brought from the field into the workshop.

  • Field Engineer

    Jan 2008 - Feb 2012

  • Site Engineer (Old Mutual)

    Jan 2007 - Jan 2008

  • Workshop Engineer

    Jan 2006 - Jan 2007
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  Itec south africa

  Feb 2012 - Jan 2022

  As an IT support technician, I installed, maintained, and troubleshooted office automation equipment for multiple clients in the Western Cape region. Additionally, I assist our own staff members at the Itec Cape Town office with issues related to internal organisation and onboarding and offboarding. In the western cape region, I served as a field service engineer for several companies, installing, repairing, and troubleshooting office automation equipment. My understanding of PCs, networking, and specialised apps has greatly expanded. I worked as a field service engineer installing, maintaining, and troubleshooting office automation equipment for multiple businesses in the western cape region. I have significantly increased my knowledge with PCs, networking, and specialised applications.

  • IT Support Technician

    Jan 2019 - Jan 2022

  • Senior Field Service Technician

    Jan 2016 - Jan 2019

  • Senior Field Service Engineer

    Feb 2012 - Jan 2016
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  Itec south africa

  Feb 2022 - now

  Senior information technology support technician

  In my capacity as a Senior Information Technology Support Technician, I install, support, and troubleshoot office automation systems for both small and large businesses in South Africa. Large project rollouts, advanced office automation software, specially designed unique office automation equipment networking, and on-site and remote office automation networking issue resolution are my areas of expertise.In addition, I manage the network infrastructure of the Itec Cape Town office.The duty I am responsible for:- First-line support Telephonically, Remotely or Onsite for all users at the Itec Cape Town workplace. (Desktops, Laptops & Mobile Devices)- New user Onboarding (Welcoming Committee) and Offboarding (Employee Exit Management)-Utilising our IT vendor equipment providers, I'll coordinate, arrange the order, and choose the right equipment for the new users.- Setup, Service and Maintaining of desktops, laptops, and mobile devices.Maintenance/Housekeeping/Support for AD & File Storage Servers.- Managing the Active Directory Cabinet at Itec Cape Town.- Helping users whose accounts are locked out or whose passwords need to be reset.- The creation, management, and termination of Email Distribution Groups.- Maintenance and monitoring of DHCP servers- Wifi Network Administration- Disk Utility Management (Home Drives)- Advanced software Mantain, Update and configure. (Print Director & M-Files) Show less