Experience

• 

  Cisco

  Jan 2010 - now

  • Responsible for the integration of new and acquired product and service pricing into Cisco’s commerce tools for ordering purposes• Assisted product managers in setting up and updating 4K+ product IDs each month to be quoted and ordered on customer facing tools• Worked directly with customer service to troubleshoot and resolve pricing setup issues to release $3-5M in order bookings each month• Contributed to the introduction of the List Price Enablement/Change Management process • Collaborated with BU product managers, IT, and Distribution Operations & Finance to carry out mass price changes• BAT testing; tested scripts for application upgrades and releases, reported defects to IT to resolve prior to UAT testing• Process Documentation; Trained new members of the team Show less

  • Manager, Pricing & Discounting Operations

    May 2020 - now

  • Global Process Manager

    Jun 2018 - Apr 2020

  • Business Operations Lead

    Jul 2015 - Jun 2018

  • Project Manager

    Jul 2014 - Jul 2015

  • Business Analyst

    Aug 2012 - Jul 2014

  • Data Analyst

    Jan 2010 - Aug 2012