Experience

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  International coffee gardens / blue fig restaurant

  Jan 2002 - May 2007

  Branch operations manager

  As a branch Operation Manager for one of Amman’s premier dining destinations, I was responsible for driving operational excellence, managing procurement, and leading a high-performing team. My role focused on optimizing costs, enhancing customer satisfaction, and improving overall efficiency across the restaurant’s operations. I successfully delivered results through strategic planning.Key Responsibilities: • Operational Efficiency & Supervision: Managed the daily operations of the restaurant, ensuring all processes from stock arrangement to target achievement ran smoothly. Supervised multiple teams across service and kitchen operations, maintaining a high level of site oversight and quality control. • Procurement & Resource Management: Led the procurement of food and beverage products, kitchen equipment, and furniture, ensuring optimal sourcing that aligned with the restaurant’s operational needs and budgetary constraints. Managed the complete setup of the restaurant, from layout design to full operational capacity. • Cost Control & Labor Efficiency: Consistently maintained low labor costs through effective scheduling and workforce management, despite seasonal fluctuations in customer traffic. Reduced overall labor and cost of goods sold by 20% through improved staff selection, training, and procurement processes. • Menu & Inventory Management: Developed and managed an effective cost and inventory control schedule, ensuring accurate forecasting and stock management. Played a key role in designing the food and beverage menu, aligning offerings with customer preferences while maintaining profitability.Achievements:• Reduced labor and procurement costs by 20%, leading to significant improvements in profitability. • Recruited and trained a high-performing team, elevating the quality of service and restaurant efficiency. • Successfully managed restaurant operations during peak and off-peak seasons, ensuring consistent performance and customer satisfaction. Show less

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  Qit (qatar iraqi trading),

  Jun 2007 - Aug 2014

  Project manager

  - Operations management and relationship building, oversaw and managed the day to day operations of the company’s growth and production.- Controlled the supplement and maintenance of housing units, caravans, food and water, medication, vehicles and transportation, electricity generators, air conditioning units, for the American army individuals, in association with the Department of Defense, and the Department of State. In addition to, the development and execution of large contracts with the former department within Iraq territory.- Having created performance-driven culture that ensures accountability and personal responsibility, lead, develop, coach, and motivate 8-member teams – in purchasing, marketing communications, pricing administration, research, development, IT department, project management, and engineering – to accomplish key corporate business objectives; led division to record fiscal year.- Oversaw $5 million operating budget; develop annual budgets for sales/marketing /engineering efforts.- Monitored 125 employees company-wide and produced a peak of $3 million in profit. Show less

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  Tuv austria bureau of inspection & certification (pvt.) ltd.

  Jan 2014 - Jun 2021

  Business development manager

  Responsible for heading up expansion in new markets as well as continued expansion among existing clients.Networking with existing and new clients to increase current expenditures with company.Increase peak performance and sales success across all levels of company. Create, negotiate and close commercial agreements.Instrumental in devising and implementing strategies for meeting sales performance targets throughout multiple company sales departments. Maintain strong relationships with key contacts in existing accounts as well as securing and developing new accounts. Liaison between the technical team and clients and senior management members.Leverage technical and industry-specific knowledge to develop strategic business development models implemented throughout company.Develop incentive and marketing programs for customers Show less