Experience

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  Csaa insurance group, a aaa insurer

  Jan 2002 - Jul 2005

  Executive director of technology

  Member of the CSAA executive team charged with creating a new business strategy and implementing a new business model.

• 

  World savings bank fsb

  Aug 2005 - Dec 2006

  Senior director of business technology

  Leader of the technology team supporting the retail branches, headquarters and back office operations. Managed a team of approximately 150+ supporting the Bank’s technology needs and applications.

• 

  Wells fargo

  Jan 2007 - now

  Responsible for ensuring programs are compliant with applicable laws and internal and external requirements, effectively balancing risks and financial rewards in a manner that supports our customers, team members, and the company. * Consulting and providing oversight over HR governance standards ensuring compliance with requirements and alignment with enterprise-wide HR Governance programs. * Drive HR Governance program objectives and ensure effective end to end process execution. * Develop responses to internal and external requests related to HR Governance risk and compliance, including disclosures, exams, information requests and other inquires, in partnership with enterprise partners, Compensation, HR, Risk and Legal. * Ensure programs are documented and working properly, and controls are created where gaps are identified. * Provide critical consulting and credible challenge, when needed, to key stakeholders.* Establish and maintain relationships with enterprise compensation, risk, and legal partners to develop efficient and consistent practices across all functional business lines. Show less Responsible for planning, development, engagement and implementation of initiatives supporting long-term strategies, policies, and process advancements for critical projects and initiatives. Leading cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives. Driving accountability for assigned initiatives, limiting risk exposure, and creating efficiencies as appropriate. Reviewing strategic approaches and effectiveness of support function and business performance. Performing assessments through fact finding and data requiring creative approaches to solving complex issues and developing appropriate solutions or recommendations. Making decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitating decision making and issue resolution, and supporting implementation of developed solutions and plans. Collaborating and consulting with members of the Business Execution team and team leaders to drive strategic initiatives. Influencing, guiding and leading less experienced Strategy and Execution staff within the group. Show less Directed continuous improvement and optimization by challenging the status quo, focusing relentlessly on delivering value for Customers. Measurably improved software delivery within a highly complex and regulated environment. • Defined opportunities by applying lean-agile and product management concepts.• Designed solutions which measurably improved product delivery by simplifying and innovating. • Eliminated process duplication by 32%• Improved quality by 20%• Reduced expenses by 14% Show less Led and directed the IOPA Change Delivery PMO. • Increased the value of the portfolio by improving return on Investment (ROI) on strategic projects. • Improved performance by 25% in speed of delivery/cost and greater than 50% in quality • Managed and directed over 350 strategic initiatives by providing senior level leadership. •including the Wachovia “Pick a Pay” portfolio during the height of the mortgage crisis • Implemented a centralized intake process by working with functional leaders. • reduced wait times by 50% • improved resource management efficiency to average close 100% of capacity • Implemented IOPA “Work Cells” - an agile organization model which evolved into agile teams Show less

  • Senior HR Governance Program Leader

    Oct 2023 - now

  • Lead Business Execution Consultant

    Jan 2021 - Oct 2023

  • SVP of Continuous Improvement & Optimization for Home Lending Change Delivery

    Mar 2017 - Dec 2020

  • SVP of Change Delivery IOPA PMO

    Aug 2009 - Feb 2017

  • VP Technology PMO Manager

    Jan 2007 - Jul 2009