Experience

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  Sdfx studios

  Jan 2015 - Jan 2016

  Visual effects artist

  Precise Frame-by-Frame Rotoscoping: Executed meticulous frame-by-frame rotoscoping to create accurate masks and mattes. This process involved tracing over motion picture footage to isolate and separate elements for 3D conversion, ensuring that complex scenes were accurately transformed from 2D to 3D.Integration of Visual Elements: Collaborated with the 3D conversion team to integrate elements into the 3D space. Ensured that all visual elements aligned correctly within the 3D environment, maintaining consistency and realism throughout the film.Collaboration with Other Departments: Worked closely with other visual effects artists, supervisors, and directors to understand the artistic and technical requirements of each project. Provided input and feedback to improve the overall visual quality and coherence of the film’s 3D effects.Technical Expertise: Utilized advanced rotoscoping tools and software to achieve high levels of precision and efficiency. Adapted to various project requirements and maintained a high standard of work to meet tight deadlines and high expectations.Contributed to major film projects including Avengers: Age of Ultron, Captain America: Civil War, Maze Runner, Jurassic World, Dawn of the Planet of the Apes, Star Wars: The Force Awakens, etc. Show less

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  Wipro

  Jul 2016 - Feb 2018

  Senior technical specialist

  Technical Support Delivery: Provided comprehensive technical support for Airtel Fixed Line and Broadband services, addressing a wide range of issues related to connectivity, performance, and service configurations. Delivered accurate and timely solutions to ensure customer satisfaction.Issue Resolution: Proactively identified, analyzed, and resolved a variety of technical problems. Applied a methodical approach to diagnose issues and implement solutions efficiently. Escalated critical or unresolved problems to supervisory levels to ensure swift and appropriate action.Customer Service Management: Managed customer concerns with professionalism and empathy, maintaining high standards of service throughout all interactions. Ensured that each customer received the attention and support needed to resolve their issues effectively.Process Improvement: Contributed to continuous improvement initiatives by providing feedback on recurring issues and suggesting enhancements to support processes. Worked closely with team members to share insights and best practices, aiming to elevate overall service quality. Show less

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  The lalit suri hospitality group

  Nov 2018 - Nov 2021

  Video editor

  Client Coordination: Engaged with clients to understand their video content needs, ensuring the delivery of tailored and engaging multimedia solutions that effectively communicated the hotel's brand message.Video Production Management: Oversaw all aspects of video production, including camera operations, editing, and post-production. Executed advanced techniques in graphics, sound design, music integration, and color correction to produce polished and professional video content.Project Management & Development: Played a pivotal role in the management and development of video projects from concept to completion. Collaborated with team members and clients to brainstorm and refine ideas, ensuring timely delivery of high-quality content.Onsite Event Editing: Provided real-time editing services during events, handling dynamic and fast-paced environments to produce high-quality media content under tight deadlines. Ensured that all edits met the professional standards and brand guidelines of the hotel. Show less

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  Tech mahindra

  Dec 2021 - Nov 2024

  Senior technical support specialist

  The Ivoice line of business at AT&T specializes in managing and resolving issues related to low-speed Time-Division Multiplexing (TDM) services. This involves handling worklists that contain tickets for problems with toll-free numbers. The team works collaboratively with both customers and carriers to diagnose and address technical issues, ensuring seamless and reliable service for toll-free communications. Our focus is on prompt issue resolution and maintaining high service quality for all TDM-based voice solutions.Team Supervision: Lead and mentor a team of technical associates, ensuring adherence to quality standards and efficient resolution of complex technical issues.Client Interaction: Serve as the primary point of contact for clients, managing communication regarding updates, provisioning, and other service-related matters.Process Optimization: Oversee and streamline processes to enhance service delivery, ensuring that all team members meet performance metrics and client expectations.Escalation Management: Address escalated issues with a focus on resolving high-priority problems and providing actionable solutions.Training & Development: Conduct training sessions for new hires and ongoing professional development for existing team members to ensure high levels of technical proficiency and customer service. Show less