Ohoud A. Alsaqan

Experience

• 

  Wahat Alghad School

  Jan 2017 - Jun 2017

  English Language Teacher

  -Collaborated with colleagues to share best practices.-Conducted parent-teacher conferences to discuss students' progress and address any concerns.-Incorporated technology into lessons to enhance students' digital literacy and language skills.-Provided additional support and resources for students with varying proficiency levels.-Participated in professional developmentopportunities.

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  Alenayah School

  Sept 2017 - Aug 2018

  English Language Teacher

  -Developed and implemented engaging lesson plans.-Assessed and evaluated students' progress through various methods.-Created a positive and inclusive learningenvironment that fostered effective communication.-Utilized innovative teaching techniques andresources.-Monitored and maintained accurate records of students' attendance, grades, and performance.

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  QVM Software

  Jan 2020 - Jan 2021

  Costumer Services Intern

  -Responded promptly and professionally to customer inquiries through various communication channels.-Assisted in resolving customer issues by providing accurate information, and troubleshooting problems.-Maintained detailed records of customer interactions, feedback, and resolutions.-Collaborated with cross-functional teams tostreamline communication.-Participated in training sessions to enhance product knowledge and customer service skills.

• 

  Qparts

  Jan 2021 - Dec 2023

  -Cultivated and nurtured relationships withmerchants, and addressed their concerns.-Conducted regular check-ins with merchants to gather feedback, and understand their needs.-Collaborated with internal teams to developstrategies for optimizing merchant performance.-Resolved escalated issues with merchants, and demonstrated strong problem-solving skills.-Developed and delivered training sessions to merchants on the company's services. -Managed and organized client accounts, and ensured accurate and up-to-date information.-Coordinated with internal teams to gather necessary resources and information to meet client expectations.-Prepared and delivered regular reports using Qstock to clients, and summarized account activities.-Assisted in the development and implementation of strategic account plans.-Acted as a liaison between clients and internal teams, and addressed inquiries.

  • Merchant Relation Manager

    Jan 2023 - Dec 2023

  • Account Coordinator

    Jan 2021 - Jan 2023
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  Al Jazirah Vehicles Agencies Co. Ltd.

  Mar 2024 - now

  Sales Representative