Alfred Toh

Experience

• 

  E-Personnel

  Mar 2006 - Sept 2006

  Assistant Manager, Customer Service

  • Overview and in charge of correspondence for the company with government and corporate sectors• Administrate foreign workers, logistic arrangement, welfare and training• Client management with portfolio comprising of HR Managers and Company Directors• Candidates screening and liaison with oversea counterparts• Employee dispute management

• 

  DAIKIN AIRCONDITIONING (SINGAPORE) PTE. LTD.

  Oct 2006 - Jul 2022

  • Spearhead and developed Mobile Application for operational support adopted by world-wide subsidiaries with over 200,000 global downloads• Implemented Telemarketing Software, facilitated CRM system development, establishing Dealers Information Management Portal and Web-base SMS system etc• Leading Call Centre Outsourcing initiative• Formulating and execution of Marketing plans, Promotional Campaigns and Market Research• Management Reporting, Project Planning and Coordinating across department and global offices leading cross functional teams• Vendor Management and Marketing Collaterals Planning• Operation and consulting support across various sections ie. Call Centre, Sub Contractors Management, Maintenance Contracts and etc. Show less

  • Senior Service Executive

    Jul 2020 - Jul 2022

  • Senior Service Marketing and Operations Executive

    Jul 2016 - Jul 2020

  • Service Marketing & Operations Executive

    Jul 2014 - Jul 2016

  • Service Marketing Executive

    Jul 2013 - Jul 2014

  • Telemarketing Specialist

    Oct 2006 - Jul 2013
• 

  KONE

  Aug 2022 - now

  • Maintenance Operations Excellence Manager, South East Asia

    Apr 2023 - now

  • Maintenance Operations Excellence Manager

    Aug 2022 - now