Jiahui (Esther) Zeng

Experience

• 

  Guangzhou Light Industry Industry & Trade Group Company Ltd.

  May 2019 - Jun 2019

  Sales Assistant

  · Introduced different kinds of products including sunglasses, backpacks, and handbags to customers in English in 2019 Summer Canton Fair.· Collected business cards from customers and recorded their demands in order to build up a strong business relationship with them.

• 

  Weimeizi Industrial Co., LTD

  Jul 2019 - Sept 2019

  Human Resources Intern

  Reorganized all employee files (around 2,000) of the company and updated employees' personal information to the eHR system, used Excel to record the problem, and reported to supervisors.

• 

  Agricultural Bank of China

  Oct 2019 - Jan 2020

  Arranged and reviewed near 10,000 employee’s reimbursement documents of 2019 such as application forms and invoices within a week. Checked over 100 documents related to international remittance and made sure that all information was free from mistakes every day.

  • Accounting Internship

    Dec 2019 - Jan 2020

  • International Finance Intern

    Oct 2019 - Nov 2019
• 

  Liaofangchan Website

  Mar 2020 - Jan 2021

  Part-time Analyst

  • Analyzed international property markets: collected information including tax due, investment regulations, and price information of Canada, Japan, Greece, and Thailand property markets, analyzed it, and developed reports. • Posted more than 100 articles in https://www.liaofangchan.com under the name of Peter Lee (my supervisor).

• 

  51job

  Aug 2020 - Dec 2020

  Project Manager Assistant

  • Promoted the implementation of 6 campus recruitment projects, and bridged theconnections between clients and students.• Strengthened customer service awareness via providing custom-built advertising and interview services, based on the understanding of customers' needs.• Monitored the daily progress of projects through using VBA coding, improving the working efficiency without sacrificing accuracy.

• 

  XUANYUAN

  Dec 2020 - Feb 2021

  Product Department Intern

  • Verified the identity of clients, and entered into a return interview with clients following the cooling-off period.• Developed a new system to retain the transaction records and the personal information of investors• Supported PE fund formation.• Contributed to the quarterly reports of 100+ funds with 100% accuracy by using Excel skills.

• 

  The Property Investors Alliance Pty Ltd

  Jul 2022 - Jul 2024

  Leasing Hotline Admin (Weekend)

  • Bridged the communication gap between potential tenants and leasing managers over the phone or email. • Empathised and managed the expectations of current tenants when they face difficulties. • Recorded and report customer details and inquiries in the internal channel.• Improved the efficiency of workflow by developing automation tools by using Google Scripts. • Updated databases based on requirements.

• 

  Basiq

  Aug 2022 - now

  • Optimize Data Pipeline: Define and implement solutions to enhance the performance of Enrich, a data pipeline product. Propose and integrate process improvements, including additional steps and database optimizations.• Refine Reporting Metrics: Develop and refine logic for metric calculations in financial reporting products. Analyze user financial behaviors and troubleshoot issues with in-depth knowledge of the Enrich pipeline.• Create Business Insights Dashboards: Build and maintain dashboards for management decision-making. Monitor and validate the health and performance of data products. Monitor CDR data quality across banks. Use comprehensive SQL skills and Grafana.• Data Service Management: Oversee and execute data services for external partners. Utilize Python, Postgres, and ETL knowledge to maintain code and ensure data accuracy and compliance.• Cross-functional Communication: Effectively communicate with internal and external stakeholders, including those with technical and non-technical backgrounds. Show less

  • Data Scientist

    Nov 2022 - now

  • Data Analyst (Intern)

    Aug 2022 - Oct 2022