Evilda Astriansa

Experience

• 

  PT Aplikanusa Lintasarta

  Oct 2010 - Dec 2010

  Student Internship

  • Helpdesk Support: Provided first-line technical support, resolving issues related to software, hardware, and network connectivity for external users.• Network Monitoring: Monitored network performance and identified potential issues.• Incident Escalation: Escalated unresolved technical issues to senior IT staff or specialized teams when required.• IT Documentation: Maintained accurate records of issues, troubleshooting steps, and resolutions using the ticketing system.

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  PT. Bank BNI Syariah

  Aug 2014 - Nov 2014

  Management Internship

  • Operational Division• Unit Service Quality

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  Universitas Bakrie

  Feb 2015 - Jul 2015

  Marketing Internship

  • One-on-one telemarketing to the Senior High School and Vocational High School.• Performing a weekly report.

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  Bakrie & Brothers

  Nov 2015 - Sept 2019

  IT Support

  • Troubleshooting either hardware or software.• Performing Support Analysis for IT problems using a statistical method (C-Chart).• Performing a monthly report of IT support.• Prepare new computers with related applications, join the domain, and map the network.

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  Kano Solution

  Oct 2019 - May 2025

  • Streamlined Agile development cycles to improve project efficiency and team collaboration.• Facilitated communication between clients and technical teams, ensuring alignment on project scope and deliverables.• Managed cross-border projects, consistently meeting deadlines and quality standards.• Authored detailed business requirements and designed UML diagrams for project execution.• Collaborated with C-level stakeholders to align technology strategies with business goals.• Mentored junior analysts, introducing process improvements to enhance team productivity. Show less

  • Mid IT Business Analyst (BA II)

    Jan 2023 - May 2025

  • Jr Business Analyst (BA I)

    Oct 2019 - Jan 2023
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  Silentmode Sdn. Bhd.

  May 2025 - now

  Senior Business Analyst

  • Collaborate with stakeholders to gather and define business and functional requirements.• Analyze and improve existing business processes to enhance efficiency and performance.• Translate complex business needs into clear documentation (PRD, FSD, user stories, process flows).• Partner with development and QA teams throughout the software development lifecycle (Agile/Scrum).• Mentor junior team member and contribute to knowledge sharing across teams.• Communicate progress, risks, and recommendations to both technical and non-technical stakeholders. Show less