Ahmed Elsherbiny

Experience

• 

  Ezz-Elarab Automotive Group

  Jul 2010 - Nov 2012

  Workshop engineer
• 

  Toyota saudi arabia alj

  Nov 2012 - Feb 2017

  • Acting service manager

    Feb 2016 - Feb 2017

  • Body and Paint Senior Service Advisor

    Nov 2012 - Feb 2016
• 

  Brilliance Bavarian Auto

  Feb 2017 - Mar 2018

  Body and Paint Senior Service Advisor
• 

  Volvo Egypt

  Mar 2018 - Mar 2019

  Body and Paint workshop Manager
• 

  Abdul Latif Jameel - Ford Egypt (Auto Jameel)

  Mar 2019 - now

  Body & paint and mechanical Reception Manager

  Receive customers in a professional manner providing them with accurate and timely information on their service needs.Accurately inform Service Advisors of customer needs and record information accordingly.Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.Organize and manage the shuttle service and accurately maintain the log of the service. Maintain logbooks for courtesy cars.Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors. Ensure service advisors follow the process in receiving/ delivering vehicles.Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.Follow up on WIP, analyse delays and intimate the customer on reasons for delays in delivery.Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.Effectively coordinate activities and information between the operators, service advisors and workshop to enable smooth workshop operations.Maintain cleanliness standards for the reception area, manage the workspace, ensure the service boards are regularly updated and adhere to the workshop processes.Liaison with parts department on delivery delays and provide administrative support to the service advisors and workshop team for follow up matters.Liaison with sales team to confirm details on service contracts, update the same in the system and process.Coordinate with Insurance companies and facilitate evaluation of accident repairs and estimation.Guide and motivate subordinates to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles Show less