Arzu Demir Okumus

Experience

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  Arkansas State University

  Aug 2008 - Dec 2009

  Marketing and Management Graduate Assistant
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  Ekol Logistics

  Oct 2010 - Feb 2021

  ● Responsible for overall ownership of assigned customers and building strong relationships with thedecision-makers of the clients.● Responsible for all the commercial activities of these assigned clients.● Managing and organizing sales activities and leads and drives performance to ensure volume andrevenue targets are met.● Identifying the assigned clients’ business strategies and objectives, logistics needs developing andvalue-based solutions to address their needs● Identifying all relevant tender opportunities ( warehousing, international transportation, domesticdistribution etc.) with associated submissions being delivered comprehensively and competitively,● Monitor adherence to tender nominations, commitments, terms, and conditions with an aim toincrease share of wallets and create long term relationships● Acting as the link between the Operation, Tender ,Customer service and key clients.● Ensures sales systems and reporting are up to date for management tracking, analysis and planning● Producing monthly operational dashboard, showing KPI & SOP compliance ratios, identifying rootcause for service failure and drive corrective improvement plan including related responsibilitiesand timelines● Conduct regular review meetings with customers according to services which are provided by Ekol. Show less As a team, we are dealing with FMCG, Textile and E-commerce related businesses. Identifying new opportunities in related sectors and offer solutions to existing \new customers in supply chain.Evaluating new markets/trends and business opportunities in order to encourage geographical and global growth of my company.Providing guidance to all service units and business development processes by working closely with branches in Europe. Playing an active role on the tenders, pricing, contracts drafting, evaluation, negotiation, and implementation phases. Managing all customer communication and ensuring coordination between all operational units and following up all KPIs.Working closely with the international customers in order to create JBPs. Show less •As a team, responsible for overall growth of FMCG businesses with new and existing customers•Working closely with solutions design, operation, finance teams to develop strategies and solutions which are specific to current and future FMCG customers•Closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with relevant logistics solutions•Leading the customer engagement process at on boarding and implementation phases to ensure strong engagement between my company and customers•Screening potential business deals by analysing market strategies, deal requirements, potentials, and financials Show less •Responsible for managing all supply chain activities such as warehousing, distribution, transportation, and finance of two leading FMCG companies•Focusing on growing and developing these two clients by generating new businesses in Turkey and international markets•Expanding the relationships with these customers by continuously proposing solutions that meet their objectives•Managing all tender processes locally and internationally as well as negatiotion phases•Prepare monthly, quarterly reports of progress and forecasts to internal and external stakeholders using key account metrics Show less •Responsible for developing, building and maintaining long term profitable business partnership with 5 global customers in industry and technology sectors•Mapping and managing the supply chain flow ( warehousing, distribution, transportation, custom) creating value propositions accordingly• Serve as the link of communication between key customers and internal teams such as pricing, operation, finance, legal affairs and IT•Taking over the key role of tender management and project management for these customers•Leading monthly business review and quarterly business review meetings with them•Developing / implementing strategies and new projects in order to support and expand business Show less •Finding new clients for transportation and logistics services with respect to the profit of the company, •Participating in development of current customers and their operations•Conducting regular review sessions with assigned accounts from different sectors •Analysing and evaluating market information, activities and possibilities for feasible offers• Coordinate activities with multiple teams such as pricing, tender management and operations for quotation process• Ensure to complete, timely and accurate reporting in CRM system and other tools• Reaching expected number of customers and meeting sales targets according to the KPI’s set Show less

  • Key Account Manager - FMCG and Textile/Retail

    Mar 2020 - Feb 2021

  • Global Growth Manager

    Aug 2018 - Feb 2020

  • FMCG Business Development Manager

    Jan 2018 - Jul 2018

  • Key Account Manager - FMCG

    Mar 2017 - Dec 2017

  • Key Account Management - General Industries and Technology

    Aug 2015 - Feb 2017

  • Senior Sales Specialist

    Oct 2010 - Jul 2015
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  P&O Ferrymasters

  Mar 2021 - Feb 2023

  Sales Manager
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  Alshaya Group Türkiye

  Feb 2023 - Apr 2024

  Supply Chain Project Manager
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  DP World

  Apr 2024 - now

  Senior Business Development Manager - Contract Logistics