Temitope A.

Experience

• 

  Godak Enterprises

  Jul 2013 - Jan 2014

  Sales supervisor
• 

  Diamond Bank Plc

  Feb 2014 - Mar 2014

  Sales Representative

  Opened accounts for clients.Became a Diamond bank SWAG account ambassador in Ile-Ife.Gave reports about the clienteles' problems to my superior.

• 

  National youth service corp

  Nov 2014 - Oct 2015

  Teaching Assistant
• 

  Access Bank Plc

  May 2016 - Sept 2019

  Account Manager

  • Grew annual revenue by 300% for my business unit • Delivered engaging and polished presentations to build connections with potential customers and distinguish the business from competitors.• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.• Oversaw new business development to generate sales leads, negotiate client pricing, and forecast revenue.• Designed the upselling and cross-selling template for my business unit which resulted in an expansion in client's existing business with my organization. Show less

• 

  Stanbic IBTC

  Oct 2019 - Dec 2020

  Customer Relationship Manager

  Engineered a reduction in the churn rate of customers by 40%Increased business unit revenue by 200% by proactively anticipating customer needs, cross selling and up selling productsImplemented customer analysis to identify trends and opportunities to generate revenue;Created positive relationships with new clients to help build the customer base;Monitored and maintained customer satisfaction ratings;

• 

  Alerzo

  Apr 2021 - Jun 2022

  Customer Success Manager

  • Use data to identify cross-sell opportunities and gaps in our product offerings.• Strategize long-term business needs, utilizing customer feedback to deliver ongoing process improvements• Deliver expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.• Implement process improvement initiatives within the department.