Kristy White

Experience

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  Price Chopper Supermarkets

  Jul 2007 - Sept 2016

  Started as Cashier and obtained five promotions, ending as Meat Manager with 15+ total employees and butcher shop annual revenue of over $100K.Identified appropriate vendor for products based on quality and price.Worked closely with District Director of Operations to check market competitors, mentor in under preforming stores, open new locations, and be the market leader on conference calls.Assigned to oversee 20+ stores in 3 states as manager for grand openings of new stores and improving under preforming stores.Assessed incoming inventory, merchandised shelves, and prevented shrinkage. Show less

  • Meat Manager

    Jun 2007 - Sept 2016

  • Meat Department Manager

    Aug 2012 - Sept 2015

  • Meat Wrapper

    Sept 2011 - Aug 2012

  • Cashier/Customer Service Associate

    Jul 2007 - Sept 2010
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  CVS Pharmacy

  Sept 2015 - Nov 2016

  Managed a store with 20+ employees and annual budget of approximately $10M.Processed payroll including reconciling missed punches, vacation/sick pay/holiday pay, etc.Responsible for staff time and scheduling Maintained scheduled hours to guarantee payroll budget was achieved.Ensured associates were trained and followed CVS best practices.Oversaw day-to-day operations including inventory management of over $50K of product.Performed Pharmaceutical technician duties, as needed.Conducted recruitment and hiring to meet store staffing needs.Worked with new college graduates to get them into CVS' NCO (New college orientation) program.Coached sales associates in product specifications, sales incentives, and selling techniques, increasing customer satisfaction ratings by 13%.Reconciled daily sales transactions to balance and log day-to-day revenue of over $28K in cash, checks, credit cards, and coupons. Show less

  • Store Manager

    Sept 2015 - Nov 2016

  • Store Manager

    Sept 2015 - Nov 2016
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  Banfield Pet Hospital

  Jan 2016 - Feb 2021

  Practice Manager

  Successfully rebuilt and revamped a struggling practice by adding 5 DVMs and 18 staff, raising the hospital's rating to number 8 out of 1100 in the country.Increased YTD Revenue Growth and YTD Gross Profit in 2019 by 24%, showcasing strong financial acumen and strategic planning skills.Managed 30 staff across two hospitals simultaneously, overseeing an annual budget of over $3M and ensuring operational efficiency.Participated in 2020 and 2021 National Field Leadership Conference's by being nominated and accepted out of 19K+ nominationsActed as Interim Field Director leading 15 hospitals.Trained associates on Banfield guidelines/practices, policies, procedures, and local and state laws.Developed partnerships with local colleges to hire new talent as a recruiter.Recruited, hired, and trained staff, providing direct supervision, ongoing staff development, and continuing education to employees.Directed day-to-day administrative and operational functions for ten room facility, seeing over 60+ patients/day.Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility Show less

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  Park Veterinary Hospital and Urgent Care & Park Vet Boarding and Spa

  Mar 2021 - now

  Practice Manager

  Key Achievements ✔ Financial Growth – Increased EBITA from 27.7% to 33.6%, reduced COGS by 6%, and grew annual revenue by over 76% in four years. ✔ Operational Improvements – Designed a tech discharge room, created an additional exam room and optimized workflow to improve efficiency. ✔ Leadership & Training – Built a strong leadership team with defined roles, mentoring staff for interpersonal and career growth. ✔ Boarding Expansion – Led boarding facility relocation & compliance, improving services and revenue potential. This expansion is projected to generate several million dollars in additional annual revenue by integrating new veterinarians and establishing ourselves in the community.Professional Experience:Developed a boarding facility and spa, including identifying and securing the ideal location after extensive research. Designed the facility, developed operational workflows, created new services, and implemented staff training programs while tripling the capacity of our previous location. This expansion allowed for the renovation of our hospital to accommodate 2-3 additional veterinarians, enhancing patient care and hospital efficiency. Oversee the daily operations of a multi-doctor, AAHA-accredited and Cat Friendly veterinary hospital with urgent care services. Lead a team of 50+ staff members, including veterinarians, RVTs, CSRs, VA’s and boarding facility personnel. Drive financial performance, consistently exceeding revenue targets, reducing COGS, and optimizing labor costs. Oversee human resources, including recruiting, training, performance management, and employee relations. Implemented operational efficiencies, such as streamlined scheduling, inventory control, and improved workflow in treatment areas. Collaborate with the Medical Director and department managers to align medical and operational goals. Enhance client experience, addressing concerns proactively and improving communication strategies. Show less