Shekita Sanders

Experience

• 

  Rite Aid Pharmacy

  Jan 2002 - Apr 2004

  Pharmacy Technician

  • Process outpatient prescription drug requests under pharmacist supervision.• Performed outreach to physicians’ offices to obtain refill authorizations and initiate prior authorization requests.

• 

  Blue Shield of California

  Apr 2004 - now

  Promote development of strategic sales strategy to support client retention and growth. Develop and manage processes to champion and implement custom client requirements. • Strategically assess and complete requests for proposals (RFP) including consultation with sales team and subject matter experts.• Enable an efficient operating model to evaluate client customization requests, document business requirements, lead end-to-end implementation with internal and external stakeholders, and validate performance upon go-live.• Facilitate execution of sales strategies to ensure business targets are met or exceeded with an emphasis on product and operational solutions. • Manage and monitor client contract deliverables and performance including annual contract reconciliation, reporting, and feedback to internal account management.• Support development of collateral and training materials on new product offerings for sales and account management. Show less Led strategic direction of project and program activities to drive timely and accurate implementation of improved customer experience initiatives.• Achieved execution of projects within established timeframe through steering project plans and tracking deliverables.• Fostered increased client satisfaction, spearhead collaborative efforts with clients and cross-departmental implementation teams to identify and drive issue resolutions.• Stimulated growth of client base and retention by developing compelling RFP responses; managed web-based database of 800+ RFP responses, maintain accurate real-time data.• Managed implementation of complex benefit changes including regulatory agency filings and systems modifications.• Directed development and implementation of strategic communications plan to transition company to new mail and specialty pharmacy vendor, capturing over $200 million in savings. Show less Facilitated execution of RFP requirements to generate increased sales and expand customer base. Fostered and maintained partnerships with subject matter experts to conceptualize response strategies, compile supportive statistics, and identify product requirements.• Advanced sales and account management staff knowledge of broad products; designed and steered delivery of training presentations.• Created and maintained tracking to monitor client requests by type and volume; identified trends to enable improved efficiency and enhanced responses to client demands.• Successful onboarding of major new client with 5 complex plans requiring scoping, regulatory agency compliance, network contracting, and broad customer service training.• Enabled significant reduction in client costs through development and execution of implementation and communication strategy to educate large group on benefits requiring members to transition and adhere to use of mail order services; resulted in ongoing client satisfaction. Show less

  • Program Manager, Principal

    Apr 2021 - now

  • Program Manager, Consultant

    Mar 2014 - Apr 2021

  • Sales Support Coordinator

    Oct 2009 - Feb 2014

  • Claims Management Coordinator

    Dec 2007 - Sept 2009

  • Prior Authorization Technician

    Nov 2005 - Dec 2007

  • Customer Service Representative

    Apr 2004 - Nov 2005