Bryanna Morris

Experience

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  Jess Zaino Worldwide, Inc.

  Jan 2009 - Jan 2011

  Brand Principal

  Creative assistant to fashion blogger and celebrity stylist Jess Zaino. Managed calendar and travel schedule. Constructed data bases of pulled styles. Managed her social media accounts. Assisted on photoshoot.

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  BCBG Max Azria

  May 2010 - Nov 2010

  Senior Sales Associate

  Sales associate in BCBG boutique.

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  Nordstrom

  Aug 2011 - Jul 2013

  Handbags Sales Associate

  Cater to the style needs and desires of clientele. Extensive knowledge of handbag brands, material types, and company history. Skilled in sales of contemporary , trend forward, designer collections and couture lines.

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  AAA Mid-Atlantic

  Nov 2014 - Mar 2016

  Member Services Associate

  Counsels members concerning auto travel requests for TripTiks, maps, and Tourbooks. Provides verbal road directions to members and answers travel related inquiries. Responds to members’ requests for information regarding membership related issues. Investigates membership related discrepancies, and maintains existing membership data via online access to membership system.

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  Rent The Runway

  Mar 2016 - Apr 2019

  Dedicates 100% of time to delivering the “Cinderella experience” via Rent the Runway’s channels for communication (phone, email and live chat)Expert in Zendek and Kustomer CX/CRM PlatformsResolves low to high priority customer inquiries across all channelsExpert in customer communicationAdditional responsibilities include:Stylist Fit Sessions Coordinator Organizing and Running fit sessions inside of Secaucus office. Organizing volunteers to participate and making sure the reviews are up on the site in a timely mannerFit and Style Training -Learning and Development Training new employees to use proven tools and skills to help style our customers via phone, chat or email as part of onboarding process.Sales Training- Learning and DevelopmentTraining New employees in sales tactics to further their insight on RTR brands and services, so that they are able to offer services to the customer fluently.SnapChat Office Hours Stylist- Social TeamPartnered with RTR social to provide media content for customers. Focus on styling tips and highlighting RTR products and services. Show less

  • Visual Merchandiser

    Jun 2018 - Apr 2019

  • Senior CX Associate

    Mar 2016 - Jun 2018
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  Natori

  Apr 2019 - Oct 2022

  Customer Service and Influencer Outreach Specialist

  -Delivering a comprehensive service to inquiring customers-Managing a large number of incoming calls and emails-Managing customers’ accounts-Communicating with influencers and brokering sponsorships -Generating sales leads, building sustainable relationships where necessary

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  Eden Social Media Management

  May 2021 - Oct 2022

  Founder and Owner

  Providing full service Social Media Management and Strategy for upcoming small businesses and entrepreneurs.Strategic advising led to business optimization, landmark client acquisitions across multiple industries including Beauty, Alcohol/Spirits, Music Entertainment, Media, Health & Wellness, Nonprofit, Consulting, Event Management, and PetcareCapitalized on my expertise in the media AdTech landscape and how customers consume media to create an ideal brand experienceService 15+ clients who provide B2C products / services via strategic marketing plans and process implementationExecuted 40 campaigns through online channels (Social and Display) and reporting performanceExecutive positioning and creative direction on 4 photoshoots for personal branding assets and corporate biosThought leader, writer, speaker, and facilitator on the topics of digital marketing strategy, brand experience, and multiplatform content creation targeting multicultural audiencesFeatured in Fanm Djamn to share impact of the client experience in maternity healthcareProduce and host YouTube channel to showcase fashion/beauty, food, and travel trips for the modern working mom, resulting in 10K+ viewsSecured 5 brand influencer partnerships with Kate Spade, Natori, Janie & Jack, Chobani, and International Delight Show less

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  Cisco

  Oct 2022 - now

  Project Management Specialist

  Support the Product Managers to define and implement updated and new Cisco offerings to sell solution and services to Customers either directly or via Partners. This support includes understanding the offers, validate policy, process alignment, defining and testing the transaction automation on the tools.Copywrite user guides and tutorials for proprietary tools.Collaborate with DevOps to define business rules and standards.BAT testingCopywrite blog posts on tool changes and updates.Update customers and partners on status of tool and best practices when using tool.Filter customer/partner emails and answer questions regarding tool use and best practices. Show less