David Vargas

Experience

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  US Army

  Jun 2000 - Jun 2004

  Artillery specialist

  -Supervised soldiers time on and of work hours-Managed the safety of soldiers during combat exercises-Provided council regarding soldier’s carrier affecting decisions-Led soldiers during combat and battle ready exercises-Made sure that soldiers had a strong commitment to team work

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  IMAC

  Apr 2005 - Oct 2005

  English Teacher

  -Ensured that students where satisfied with the service that they were paying for -Ensured that students learned as much as possible -Kept a strong commitment to work ethics-Managed student attendance and verified the causes of absentee students by giving follow up

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  HP

  Oct 2005 - Mar 2020

  -Manage the top 10 HP customers including US Army, Government of Israel, and US Air Force, amongst others-Manage the operational business relationship of federal government entities; serves on account team. -Conduct and review highly complex operational analysis. -Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements. -Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity. -Prepares and runs operational performance reviews with the customer/partner and supports improvement plans. -Consults and advises on operational matters of medium complexity to internal clients at peer levels and above. -Proactively communicates operational process changes to customers/partners and internal clients; supports the - implementation phase -Contributes to business- or function-wide solutions that impact multiple business units and/or countries. Typically partners with internal clients at peer level or one level above-Lead projects for the creation and alteration of sku # for federal government entities.-Serve as a guide and focal point for customers and account teams including ISR, and AOM regarding projects.- Guide and educate account teams in the terms and conditions in HP´s project entering and sku altering processes.-Responded promptly and politely to the questions asked by end users, internal sales reps and account teams. Show less - Act as a fist point of contact to 1st tier partners including Synnex- Manage problem solving opportunities for problematic issues impacting partners business.- Act as an advisor to GBS teams as to how to proceed in the processing and validation of claims.- Guide and educate partners in the terms and conditions in HP´s various rebate claiming processes.-Responded promptly and politely to the questions asked by end users, internal sales reps and resellers-Applied strong communication skills and problem resolution to meet the needs to meet the customer’s expectations- Hold a roll of approver for Orion (eclipse) work space-Project lead for various improvement opportunities-Metric designer-Lead aremote group in India managing the rebates area for tier 1 accounts Show less -Act as a focal point in regards to the content present in hp.com in regards to supplies.-Provide accurate reporting to product managers so that new products can be introduced in time-Ownership of terminology list as well as the IPG (imaging and printing group) dictionary.-Conduct checks to assure the quality of the content that is placed in to hp.com in regards to IPG- Served as the server expert in both of my roles by giving training and continuous help to my co-workers (internal customers)- Lead special project groups; Charisma E2E amongst others.- Lead project management groups.-Create and lead improvement projects. Show less -Provided assistance to make my coworker’s job easier by writing macros and other atomizations.-Kept a strong commitment to solid reporting by helping to implement the IPO metrics keeping a commitment to quality standards-Responded promptly and politely to the questions asked by end users, internal sales reps and resellers-Applied strong communication skills and problem resolution to meet the needs to meet the customer’s expectations- Served as the server expert by giving training and continuous help to my co-workers (internal customers)-Met company standards by focusing on a metric dictated work ethics-Create and lead improvement projects.- Show less

  • Partner Transaction Manager

    May 2014 - Mar 2020

  • Service Program Manager

    Aug 2010 - Feb 2020

  • Rebates and claims account manager

    May 2008 - Aug 2010

  • Internet marketing Content acquisition- Account manager, North America Support Coordinator/Content I

    Dec 2007 - May 2008

  • Customer Service representative

    Oct 2005 - Dec 2007
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  HCL Technologies

  Oct 2020 - Dec 2020

  Information Technology Business Analyst
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  PCH Mayoreo S.A. de C.V.

  Dec 2020 - Apr 2021

  Product Manager Gamer Storage (Yeyian)
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  4iiz

  Apr 2021 - Jul 2021

  Project Manager
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  Helpware

  Aug 2021 - Nov 2022

  Tool Implementation Specialist

  - Manage internal communication amongst the project team for an assigned project. Lead project teams composed of various internal cross-functional units whose respective roles and responsibilities are delineated by the individual project plan. Ensure that each project team member is clear on their group and individual targets, requirements, deliverables, and timetables.- Conduct regular internal project coordination, monitoring, and review meetings to ensure that the project timetable is being implemented according to plan and the different units comply with, and complete, their respective assignments on the committed dates/timelines.- Provide regular project progress and status reports to Director of Global Implementation and drives projects through all development phases.- Assesses results of testing, simulation, and post-launch versus the desired/expected outcome and ensures that proper corrective actions are taken to address such.- Monitor the progress/completion status of activities in the project plan and flags any major issues that need resolution and immediate attention or corrective actions. Ensures that changes to the plans are agreed to and communicated to everyone concerned.- Work closely with members of the project team, or to any other units involved, to ensure timely implementation and execution of plan revisions.- Coordinate training material development and roll-out with the assigned resources from L&D;- Regularly report on benefits/shortcomings of various tools/software being tested for inclusion/use across the Helpware brand.- Ensure that agreements reached during project briefings with the project team are documented.- Ensure that all interactions are professional and display appropriate courtesy.- Ensure continuous quality improvement by constantly reviewing and improving processes, procedures, and systems.- Document/update existing Implementation Process flows for review/approval by the Director of Global Implementation. Show less

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  The American Legion Guadalajara Post 17

  Feb 2024 - now

  Chief Financial Officer
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  Black Ring Business

  May 2024 - now

  Director of Business Services