Experience

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  Steve nash fitness world and sports club

  Oct 2016 - Jun 2018

  Personal trainer

  • Developed effective marketing strategies to expand the gym’s business.• Invested in the local community by proving health sessions to seniors, children, and non-profit organizations.• Consistently achieved KPI monthly and quarterly goals. • Excelled at interpersonal communication and customer service with clients and coworkers.

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  The kidsafe project society

  Sept 2017 - Jun 2018

  Senior coordinator; programs

  • Oversaw operations, budgets, programming and supervised 23 employees across 3 programming sites.• Sourced community partners to aid in health, education, and recreational activities.• Supported the Executive Director with recruitment, interviews, and on-boarding for new staff.• Managed both the seasonal and annual Programming Department budget.• Implemented several new strategies which helped improve the program's progress and growth (Travel provider, hiring systems, location expansion).• Managed administrative tasks for the programming department and 380 participant applications.• Developed programming material for fundraising and grant applications. Show less

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  Serco

  Oct 2018 - Jun 2019

  Finance officer

  • Managed applications for financial aid aimed at health and well-being services through the Lincoln County Council.• Analyzed detailed financial records to calculate clients possible funding levels and ensured all practices are in-keeping with standards set in the UK Care Act 2014.• Oversaw the payments processing for over 5000 Lincolnshire based clients.• Resolved financial disputes raised by the customer service department related to assessing and calculating a client’s potential returns.• Supervised the training of both new and existing coworkers in the payment process including standard calculation process, payment operating systems and administrative assurances for every payment. Show less

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  Lincs & notts air ambulance

  Sept 2019 - Dec 2019

  Lottery fundraising administrator

  • Managed accounts for business partners and high-level donors.• Assisted in reconstructing the Customer Experience Pathway and developed marketing materials for the Lottery Campaign.• Managed the finances for the Anniversary Lottery fundraising program.• Supervised office volunteers and guided their work to meet current goals.

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  City of edmonds

  Sept 2020 - Feb 2021

  Recreation leader ii

  • Supervised the LEAP program (Learning Enhancement & Activities Program), a program designed to allow children to complete their virtual learning in a safe environment during the Covid-19 pandemic.• Coordinate the program and organize activities for the Recreation Leaders to complete.• Managed 4 Recreational Leaders who ran activities during the children's break times.• Assisted in creating pre-launch outbound & inbound marketing techniques to expand awareness of the program throughout the Edmonds, Lynnwood, and Seattle area. Show less

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  Revel communities

  Mar 2021 - Jun 2023

  • Accomplish the Lifestyle Director's responsibilities at my home base of Revel Issaquah. • Influence the Lifestyle Director Team to create, build and manage “best-in-class” activities and programs across the portfolio. • Assist with interviewing and onboarding new Lifestyle Directors.• Collaborate with the Marketing Teams to create organizational initiatives. • Establish community partnerships to create memorable events and marketing that support the Revel brand. • Lead the monthly Lifestyle Director calls. • A member of Revel Communities DEI team. Show less • Onboard and train the Lifestyles Directors at the other 13 Revel Community locations• Design company wide projects to develop operations, consumer experience and lead generation. • Create, train and maintain company initiates as a part of Resident Experience Team, Diversity and Inclusion Committee, and Marketing Initiatives Strategy Group.• Guide lifestyle staff to exceed expectations and develop further career goals at the company.• Represent organizational values and standards with community partners and outsourced vendors. Show less

  • Senior Lifestyle Director

    Sept 2022 - Jun 2023

  • Lifestyle Director

    Mar 2021 - Sept 2022
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  The wolff company

  Jun 2023 - now

  Corporate resident experience director

  Promoted from Senior Lifestyle Director at Revel Communities to the parent-company, The Wolff Company. - Oversee the Resident Experience departments across all Revel Communities.