Experience

• 

  Amazon

  Jan 2012 - Oct 2013

  Technical associate manager

  • Part of Advantage and Vendor Central team in order to assist the vendors.• Responsible for inventory management, supply and demand management by effectiveplanning and forecasting.• Ensuring the vendors payments are processed and inventory is accounted for in order tomake sure the reports reflect accurate sales data.

• 

  Zomato

  Dec 2013 - Sept 2015

  Senior content associate

  • Spearheaded 3 national launches in India (Pondicherry, Vishakapatnam & Coimbatore)• Successfully launched Zomato in Australia (Melbourne & Sydney)• Led a team of 4, responsible for data collection & management and onboarding restaurants• Responsible for hiring, training, and mentoring the content team• Devised BTL campaigns to drive awareness across Hyderabad, Vishakapatnam, Coimbatore& Pondicherry• Strategically mapping the route plan by understanding market requirements and aligning the product changes accordingly Show less

• 

  V-tac innovative led lighting

  May 2016 - Jul 2022

  • Led the development of a new loyalty & rewards platform for partners in the UK market to improve sales and user acquisition• Designed the loyalty and rewards metrics and created the backend flow of the operational process• Identified gaps in user engagement and devised a strategy that led to an increase in user acquisition by 50%• Liaising with cross-functional teams and various stakeholders for product development from planning to execution• Strategically devising a new system for creating a sales promotion newsletter & successfully reducing the creation time from 8 hours to 30 mins• Successfully developed an automated catalog creation system thereby reducing the production time from 3 weeks to less than 1 week• Consulting the internal team on technical queries, regulations, and process improvement Show less • Portfolio Management (4000+ SKUs): LED Lighting, Smart Home, Audio, Fans, Electrical & Digital Accessories for MEA, UK & EU (~$120Mn Turnover)• Leading the content project for website development - industry’s 1st B2B e-com platform• Headed the launch of V-TAC in Australia with a distributorship partner• Successfully launched B2B experience showroom(UK)• Played a strong role in building & improving the quality of content for online & offline channels, thereby increasing sales by 30%• Working with cross-functional business, sales, finance, supply chain, and marketing to develop the entire roadmap to meet business targets• Headed the entire product operations with a team of six• Part of the production team dealing with App issues for smart products and enabling a hassle free user experience• Perform regular reviews and analyses of current processes using operational metrics and reports • Devising a delightful user experience based on consumer understanding & problems• Supporting sales & service team with product training, enquiries, complaints & orders• Responsible for handling the entire product lifecycle from supply chain to end-user• Responsible for new category & product launches• Responsible for hiring, training and mentoring the product operations team• Actively involved in continuous product and process improvement Show less

  • Project Manager

    Nov 2020 - Jul 2022

  • Product Operations Manager

    May 2016 - Nov 2020
• 

  Freelance

  Jan 2023 - Nov 2023

  Project manager

  Led end-to-end project management for product testing, marketing, and brand strategy for a D2C ecommerce clothing brand, ensuring on-time, within-budget launches of new product lines by collaborating with cross-functional and technical teams to meet business requirements and deliver high-quality results.