Experience

• 

  Barclays uk

  Jan 1988 - Jan 2006

  Main point of contact in a busy call centre In charge of a team of 5 cashiers and day to day running of a busy city centre bank counter Cashiering duties covering 15 branches as holiday and sickness coverData processing, main point of contact by telephone

  • Customer Service Advisor

    Jan 2004 - Jan 2006

  • Head Cashier

    Jan 2002 - Jan 2004

  • Cashier

    Jan 1988 - Jan 2002
• 

  Home group

  Jul 2006 - Aug 2016

  • Property lettings and terminations• Property and estate inspections• Managing a patch of between 500 and 600 properties• Dealing with anti social behaviour cases • Dealing with day to day housing queries• Working in partnership with other departments and agencies and other housing providers to provide the best service• Recognising support needs and sign posting to relevant agencies• Promoting sustainability by meeting customer needs• Working to Key Performance Indicators to enhance customer satisfaction Show less

  • Housing Officer

    Jul 2006 - Aug 2016

  • Housing Officer

    Jul 2006 - Aug 2016
• 

  South tyneside homes

  Aug 2016 - May 2017

  Empty homes officer

  Responsible for shortlisting and viewing with potential new tenants to South Tyneside Homes properties. Also property inspections and Tenancy terminations.

• 

  Bernicia group

  May 2017 - now

  Property manager

  Property management of a large area in the North East of England, across to Cumbria and down to Yorkshire.