Experience

• 

  Mtn

  Aug 2010 - Jul 2012

  Customer care representative(online)

  • Conferred with customers about concerns with products and services to resolve problems and drive sales.• Evaluated customer information to explore issues,develop potential solutions and maintain high-quality service.• Updated customer accounts on system database with latest details to support accuracy and efficiency in future interactions.• Defused customer concerns with exceptional conflict with problem resolution skills.• Coordinated timely responses to online customer communication and research complex issues.• Maintained accurate and current customer account data with manual forms processing and digital information updates.• Preserved revenue streams by utilizing strong communication,negotiation skills,offering refunds as last resort to maintain customer satisfaction.• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.• Built long-term, loyal customer relations by providing top-notch service, detailed order, account and service information.• Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.• Educated customers on promotions to enhance sales.• Compiled customer feedback and recommended service delivery improvements to management.• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.• Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.• Developed client rapport by promptly processing requests and resolving financial discrepancies.• Entered customer data into company databases, including demographics and preferences.• Achieved long-term business objectives by analyzing customer feedback for process improvements.• Responded to customer needs through competent customer service and prompt problem-solving.• Assisted call-in customers with questions & orders. Show less

• 

  Ringardas nigeria

  Dec 2012 - now

  • Liaising with Procurement Manager for purchasing and maintaining vehicles for deliveries.• Assisting in the recruitment of quality drivers into the fleet.• Vehicle inspection to ensure vehicles are 100% road worthy• Developing efficient driver schedules to maximize profits.• Managing drivers so they adhere to strict schedules.• Registering and licensing all vehicles under the management.• Finding ways to cut costs and maximize profits.• Developing strategies for greater fuel efficiency.• Maintaining detailed records of vehicle servicing and inspection.• Complying with Nigeria department of Transport laws and regulations.• Scheduling regular vehicle maintenance to ensure operational efficiency.• Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules.• Monitoring driver behavior and ensuring a high level of customer service.• Analyzing data to increase business operational efficiency.• Utilizing telematics & GPS tracking systems to monitor drivers, track vehicles and fuel efficiency.• Managed company’s insurance activities.• Managed and supported insurance policy and risk management documentation. • Performed documentation regarding liability and property claims.• Ensured all losses and damages are correctly recorded and processed for insurance claims.• Completed all claim applications and initiated payments. • Ensured claims received are properly accounted.• Resolved all technical and procedural issues in strict compliance with company regulations. Show less • Worked directly with the Procurement Manager to streamline the procurement & delivery process.• Collected and analyzed current market information to procure inputs and supplies from variety of sources.• Monitored payments by closely comparing purchase orders and contracts to delivered services and inputs.• Assisted with preparation of purchase orders including local and field• Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment.• Provided purchase information to support budget planning, including expenditures and financial commitments.• Exercised discretion when dealing with confidential and sensitive matters.• Assisted in evaluating and analyzing offers received from suppliers and service providers.• Procured goods and supplies while adhering to strict industry rules and procedures.• Prepared rosters of suppliers and service providers to elicit quotes and bid information for supplies, inputs, and services.• Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.• Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.• Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.• Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.• Reduced production downtime by overseeing quality control and assembly.• Performed market analysis and collected project information, directly reporting findings to Procurement Manager• Prepared and reviewed purchase and requisition orders, maintaining compliance with board rules.• Decreased spending (30%) locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples. Show less • Tracking and monitoring of trucks conveying goods to & fro • Providing first line support to customers on goods to be delivered.• Update sales managers with real time locations of trucks delivering goods to customer.• Plotting routes on the system.• Assist Bulk Transport Officers(drivers) and sales managers with directions.• Report truck brake down to workshop.• Assist transport manager on any needs for tracing and plotting• Managing vehicle availability and attending to breakdowns • Driver evaluation and coaching making certain drivers have proper driving habits• Investigating accidents, attending to accident scenes and ensuring all legal, documentation and administration duties are attended to.• Manage drivers and report to management• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.• Earned good attendance record (100%) and built reputation for being on time and ready to work. Show less

  • Transport and Insurance Officer

    Jun 2016 - now

  • Procurement Assistant

    Jun 2013 - Jun 2016

  • Tracking Officer

    Dec 2012 - Jun 2013