Experience

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  Titan company limited

  Sept 1997 - Jun 2000

  Project leader

  Enhancement and Maintenance and of company’s Retails software projects.Visit various Outlets, study and collect feedback and new requirements on the product.Interact with various departments like marketing, accounts, customer service for new projects and changes in existing projectInvolved in implementing discounting structure for various outlets and seasons.Involved in integration of Legacy Systems with the ERP system (SAP).

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  Numark software pvt ltd

  Jun 2000 - Mar 2006

  Project manager

  Prepare and maintain Project Plan and execute the project Manage the scope to ensure the client’s business requirements are addressed and met, incorporate and control the changesIdentify the project activities, estimate efforts, and sequence the activities and prepare project schedule.Identify resource requirements, resource rates and estimate the costs involvedSet the quality objectives, prepare check lists, verify the results and prepare matrixes, ensure the quality steps and documents are followedIdentify project roles and assign tasksConduct interviews to recruit resources on permanent or contract basisIdentify various risks that can affect the project execution and mitigate the risksProvide technical guidance during all project life cycles Show less

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  Atos worldgrid

  Mar 2006 - Jan 2013

  Sr. manager projects

  Manage company’s multiple projects, change requests and production supportInvolved in supporting Proposal, arrive Effort estimation, Prepare project PlanInterfaces with Technology, Sales, Operations, External vendors, Customers and other stake holdersLead a team of 90+ software professionals developing banking and payment system applications using Oracle, .Net, Java, C/C++, COBOL, ASP and VB based out of Bangalore and MumbaiDefining scope, the work breakdown structure, developing and refining the project plan, and arranging necessary infrastructure and resources critical to the success of implementationProject administration, conducting reviews, project meetings, performance and other reviewsConducts project tracking and control, Time sheet management, MIS and Periodic communication to various stake holdersCapacity Management and resource PlanningTeam management, training, leadership, resolving conflicts, manage leaves and resource loading, performance review and rewardingRisk identification, preparing mitigation plan, and monitoring risks through out the project life cycle Reviewing project scope, budget and schedules for compliances with customer specificationsEnsuring defect free Software delivery on time to ensure higher degree of customer satisfactionHandles Production support, RCA, Bug resolution and CAPADriving a process driven delivery model for end to end delivery of all productsPrepare Metrics and review performancePrepare Weekly and monthly reports and dashboardsPerforms Process control, verification and take corrective and preventive actions Show less

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  Itc infotech

  Jan 2013 - now

  General manager

  • Responsible for Account Planning, P&L Management, Delivery oversight and Governance• Manages revenue target of USD 12 Million, GOM 45% and Team Capacity of 200+ members• Manages multiple customer accounts, projects/programs & teams distributed across Globe• Oversee Application Developments, AMS, Transitions and Transformations• Manages end to end Staffing services for multiple customers • Involved in opportunity pipeline generation, RFI/RFP response process and managing all customer relationships• Handled Metrics collection, KPI and Performance Analysis, Capacity and resource planning, MIS, Dashboards• Arrive different pricing and service models• Involved in Proposals, MSA, SOW, PO, Change Requests• Manage Time sheets, Project costing, Forecast and Customer Billing • Handled C-Sat Management, Reviews & Feedback, Employee Appraisals• Manage SLAs, Reviews & Feedback and Customer Satisfaction• Collaborate with internal and external stake holders on client account management and growth • Review project Plan, schedule, cost, Project Progress, Risks dependencies• Identify and resolve project issues and conflicts within the project team.• Handles Talent Management, Capability building Show less