Experience

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  Nestlé

  Jan 2015 - Jan 2015

  Human resources apprentice

  Controlling third party documentation, supporting payroll loans managament, creating internal communication and leading onboarding meetings.Highlight: Introduced creative ideas for the onboarding meetings, as development of games and dynamic activities.

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  Bosch digital

  Jan 2017 - now

  In my role as Software Engineering Service and Support Team Coordinator, I coordinate, lead and manage a team of seven, directing the roadmap, shift management, and task delegation through agile methodologies. My team handles support for over 15 applications, with my oversight ensuring that this work aligns with our strategic goals. I mentor team members, eliminate obstacles, and foster a collaborative environment, conducting workshops, retrospectives, and 1:1 meetings focused on individual needs. I am accountable for developing and managing software support processes and best practices, incorporating ITIL principles. My role also involves enhancing customer experience and improving team efficiency through comprehensive documentation and knowledge base articles. Additionally, I handle critical and escalated customer issues, working closely with engineers for swift resolutions. I analyze KPIs to ensure that departmental targets are achieved, lead internal marketing and communication initiatives, and participate in regular business trips to Germany and India.In 2024 I was selected to participate in the MyLeadWay program, an esteemed 9-month training initiative designed to develop leadership talents and improve strategic management skills, allowing me to refine my abilities and apply progressive leadership techniques in my role. Pokaż mniej In my role as Communications Project Manager, IT department, I functioned as the key coordinator dedicated to streamlining communication processes within the IT Business Teams department, enabling effective information flow from Vice-Presidents to team members. I developed and executed strategic communication plans to enhance leadership synergy, managed multiple internal communication channels, and conducted Customer Experience studies to support continuous improvement. Additionally, I led the organization of virtual department events, identified communication gaps, and proactively implemented solutions to foster a well-informed and cohesive work environment. Pokaż mniej I led various web-based solution projects using Agile and Scrum methodologies, managing scope definition, stakeholder relations, project planning, financial oversight, resource allocation, risk and change management, and communication strategies. I identified improvement opportunities within internal processes through data analysis and successfully implemented necessary changes, including developing the key technical guideline called the "end of life checklist" for web-based solutions, which remains in use as of 2023. Additionally, I created and executed a branding and marketing strategy for the solution team, encompassing the development of an internal webpage and knowledge base in Confluence. My efforts were further recognized when I won first place in the "Visual Brand Identity for IT Department in Poland" contest. Pokaż mniej

  • Team Coordinator

    Jan 2022 - now

  • IT - Communications Project Manager

    Jan 2021 - Mar 2022

  • IT Project Manager Jr.

    Jan 2018 - Mar 2021

  • IT Project Management Assistant

    Jan 2018 - Jan 2018

  • IT Project Management Intern

    Jan 2017 - Jan 2018