Experience

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  Pldt

  Sept 1997 - Nov 1998

  Marketing support

  Encoding database files and incorporating updatesDirect mail projects (handling data adjustments of special features activation lists sent by ICMS group (Integrated Customer Management System)).Taking charge of database updating requirements Creation and maintenance of other customer lists for future direct marketing activities.Data encoding of various gathered database mailing list (membership, events and direct mail listings).Updating of records and corrections pertaining to subscribers’ information (eg. contact person, company name, mailing address, telephone number, fax number and e-mail address). Other ResponsibilitiesAssist in letter stuffing and inventory of stocks and give awayAssist in exhibits and other special eventsRepresent the company at promotions and assist in some projects Show less

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  The warehouse ltd

  Sept 1999 - Sept 2006

  Receiving officer

  Matching container dockets to invoicesEntering barcodes from stock into RMS systemEntering carton quantities into RMSEnsuring all orders for direct deliveries are processed ready for picking Item registration Phoning suppliers for invoices; checking for shortages in deliveries Assisting Receiving Supervisor as requiredTaking incoming bookings Maintaining a polite, calm phone manner when communicating with suppliers, stores, buyers and transport companiesAssisting dock office when required Issuing uniformsClearing loading stock in WMS ready for putting awayEnsuring paperwork (invoices) for Toll are ready for daily pick upDropping and picking up mail from post officeLiaise with shipping agents to follow up daily incoming containersRaising credit for faulty electrical sent by the stores Ensuring faulty electrical are ready to be sent back to the suppliersGoods Receiving of daily stock Other Responsibilities: Printing manifest for drivers daily run sheetInforming stores of their daily deliveries Liaise with drivers Show less

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  Harris technology

  Sept 2006 - Jan 2007

  Returns officer

  Raising credit to customers’ accounts for products being returned. Liaison with suppliers for credit or replacementRelocating products that have been returned to appropriate locationssuch as: free stock, clearance, internal technician, external technician (for testing). Responsible for sending faulty products back to supplier Other Responsibilities:Helping in dispatching products to clients Assisting in receiving as required

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  Goodman fielder

  May 2007 - Nov 2011

  Sales finance administrator

  Calculating and entering weekly rebates of Bakeries in the system (Qbics)from different Profit centres. Paying attention to net amounts. Entering deferred & weekly promotions under different banner levels.  Preparing end of month rebates for customers’ and sending it to the Sales Manager for verification, in order for customers to issue tax invoices. Running Business Warehouse report for monthly salesCreating requisition, purchase orders and purchase orders receipts in MFG-PRO for various customers monthly rebates before approval for payments. Settlement of accrued monthly rebates in SAP Creating promotions and trading allowances as per requested by Sales Representatives and Sales ManagersResponsible in printing Lotus notes approved daily requests of each individual state. Liaise with Sales Reps and State Managers for confirmation of pricing before entering into the system Updating products List Price Zones Helping and assisting any queries from customers, Sales Managers and Sales Representative.Archive requests by state Show less

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  Lafargeholcim

  Nov 2011 - Apr 2019

  Supporting the customer service process by reviewing specific customer orders & ensuring all information on the order is correct prior to the job going out i.e Before SAP upload & ultimately invoicing. This process is succesful by identifying & resolving issues while liaising with Account Managers, Plant supervisors/ batchers, & customers NSW wide.Working with sales team, customers & internal departments to close out identified gaps in our customer order information- largely involving customer details & pricing maintenance.Supporting the NSW Account managers with raising quotations in SAP & ensuring statuses of projects/ jobs are up to date.Implementing all national functional/ customer excellence initiatives while providing feedback on how to further improve the process, where relevant.Maintain a structured customer contact plan/ system in accordance with the approved processes & effectively action/ manage all tasks within the concrete sales business.Chasing existing leads and creating new sale opportunities. These leads are discovered via Account managers communication & Cordells project activity system. We then enter & assist in maintaining them in Salesforce.Follow up calls/ Cold calling (aka "Chase the tail" strategy) – develop regular call cycles in order to build relationships with new and existing customersAchieve effective territory coverage through the planning of sales calls to contacts within the framework of the customer call plan, achieving required call metrics to exceed sales/growth targets.Build, maintain and enhance relationships with all key influencers and decision makers within new and existing customers to consistently strive to develop new business opportunities and achieve revenue targets.While being a completely new role to the business, our team have been effectively working together to capture any issues upfront & ultimately reduce End of Day errors. This is evident through the already significant results & success. Show less • Preparation of presentations, reports and correspondence on behalf of business managers. • Attending management meetings to provide administrative support to business managers. • Support business managers by fulfilling personal administration duties, running errands and various reasonable adhoc requests; • Timesheet entry; and• Administration of employee leave.• Raising purchase requisitions and processing of invoices;• Goods receipting of items; and• Ordering and raising purchase requisitions required by the business for personal protective equipment, uniforms and other items as required. • Prepare weekly and month end reports as required;• Prepare key performance indicator reports as required;• Preparation of management Quarterly Review documentation; • Assist with end of year reporting as required; and• Monitoring and extending scheduling agreements. • Filing and filing system maintenance• Relief telephone and in-person enquiries at reception, including meeting and greeting visitors, taking messages and arranging courier services as required. • Coordination of oxide returns• Production backflushing• SAP production stocktaking• Entry of production and stock transfer data; and• Monitoring and extending scheduling agreements• Communicate with other operational administrators to ensure consistency in standards and coverage; and• Provide support to central administration functions such as end of day function, as required;Duties may be varied from time to time consistent with the employee’s training and skills and such varied duties are to be performed to standards that will be specified as required. Show less Supporting the customer service process by reviewing specific customer orders & ensuring all information on the order is correct prior to the job going out i.e Before SAP upload & ultimately invoicing. This process is succesful by identifying & resolving issues while liaising with Account Managers, Plant supervisors/ batchers, & customers NSW wide.Working with sales team, customers & internal departments to close out identified gaps in our customer order information- largely involving customer details & pricing maintenance.Supporting the NSW Account managers with raising quotations in SAP & ensuring statuses of projects/ jobs are up to date.Implementing all national functional/ customer excellence initiatives while providing feedback on how to further improve the process, where relevant.Maintain a structured customer contact plan/ system in accordance with the approved processes & effectively action/ manage all tasks within the concrete sales business.Chasing existing leads and creating new sale opportunities. These leads are discovered via Account managers communication & Cordells project activity system. We then enter & assist in maintaining them in Salesforce.Follow up calls/ Cold calling (aka "Chase the tail" strategy) – develop regular call cycles in order to build relationships with new and existing customersAchieve effective territory coverage through the planning of sales calls to contacts within the framework of the customer call plan, achieving required call metrics to exceed sales/growth targets.Build, maintain and enhance relationships with all key influencers and decision makers within new and existing customers to consistently strive to develop new business opportunities and achieve revenue targets.While being a completely new role to the business, our team have been effectively working together to capture any issues upfront & ultimately reduce End of Day errors. This is evident through the already significant results & success. Show less Performing End of Day processing for Concrete business functions. End of Day processing- Collect and collate daily worksheets for 25 Concrete Plants in NSW region. This involves completing the daily End of Day process, cartage adjustments, transfer of Ticket Out files, utilising numerous SAP transactions on a daily basis to ensure smooth process leading to efficient invoicing, reporting & processing any workflow issues.Sales Administration duties- the management of transfer of concrete delivery tickets from Command into SAP for the processing of invoicing and billing Reporting- Producing production reports consisting of updated data shown in spreadsheets & graphs on a daily basis.Data entry of Daily cartage adjustments involving surcharges, km changes & overall ensuring information is correct before further processing.Ensure completion & accuracy of daily batch headers & balance sheets.Daily orders administrationMaintaining personnel filesProviding administration support to sales team & external plantsGeneral support for management teamLiaise with account managers regarding product pricingCreating & processing purchase orders in SAPCustomer Service/ Switchboard operation on a shift basisMeeting KPI'sHigh attention to detailSuperior customer focusHigh volume incoming calls managementEnsuring all relevant documentation is accurate and processed via the correct procedures and policies in a timely mannerDevelop and maintain relationships with stakeholders across the business in order to ensure first rate customer service at all times.Training new employees in administration and company processes and procedures Acting as backup administration support to production team and external plants Show less

  • Internal Sales Officer

    Aug 2015 - Apr 2019

  • Operational Administrator

    Mar 2015 - Aug 2015

  • Internal Sales Officer

    Nov 2014 - Mar 2015

  • Sales and Production Administrator/End of Day

    Nov 2011 - Oct 2014