Experience

• 

  Hoddinott

  Jun 2014 - Jan 2016

  Aupair

  Walked dogs, Cleaned house, Responsibilities around house, Looked after children

• 

  Decon solutions ltd

  Oct 2015 - Aug 2016

  Office administrator

  Worked directly with clients and hospitals to organise endoscopy training datesResearched and updated all required materials needed for the company and its clientsPerformed initial client assessments and analysis to begin research processAnalysed departmental documents for appropriate distribution and filingOversaw daily office operations for employeesCompiled a system to calculate the finances, monthly budgets and tax demonstrating my budgeting and finance skillsMaintained the website and different social medias to promote the business. Show less

• 

  Knox pharmaceuticals limited

  Aug 2016 - Jan 2017

  Pharmaceutical packer

  In charge of gathering different medicines from around a warehouse from a required listInserted said medicines into containers to be shipped to different global hospitals and pharmaciesHaving an eye for detail and being accurate when finding the specified products.

• 

  Hemmingways limited

  Mar 2017 - Apr 2017

  Gift wrap assistant
• 

  Wensleydale dairy products ltd

  Jun 2017 - Sept 2017

  Production operative

  Keep up to a high standard of health and safetyUndertake roles given to me by my Line OperativeWork as part of a team to create a steady work environmentBe able to work under pressure and to tight time constraints

• 

  Intel corporation

  Jul 2018 - Aug 2019

  Iotg technical sales specialist in visual retail

  Intel Inspire –Worked as part of a volunteering team, who engaged with local schools, educating over 1000 children in the last 12 months. Ran the ‘Build a PC’ session, teaching children the fundamentals of building a physical PC as well as the basics in coding lights and building circuits using bread boards.Intel Innovation Zone- Set up and maintain the demo area in the Canary Wharf office – Gave tours and demonstrated technologies to existing and potential new customers.Intel Integrated Systems Europe Networking Event – Helped set up and manage an event at ISE in Amsterdam. Contacted customers for technologies to be demoed at the event. Sorted logistics of the technologies on the boat at the event. Provided technical support throughout setup, during and after the event.vPro – Set up an Active Management Technology from scratch to demonstrate to the Intel Inside Sales team. Presented at conferences in the Canary Wharf office for our stakeholders and new customers.Career Fairs (Plymouth, Aston, Loughborough) – Promoted Intel and Placement opportunities to prospective new students at three different Universities, advertising my job role and the company as a whole.Programming Sessions – The technical interns including myself worked as a team to make lessons for teaching the non-technical interns how to code in Python. Show less

• 

  Newcastle university

  Oct 2019 - May 2020

  Sage faculty student ambassador

  Placement Presentation - Promote industrial placements to prospective students and demonstrate my experience in finding them and also what it was like doing a placement and then coming back.Promote the University - Ease students into the working life at Newcastle University. Talk them through what it is like and tell them about my own experience at university such as housing throughout the years and student-staff experience.

• 

  Dxc technology

  Sept 2020 - Jan 2024

  Department of Health, Supply ChainWorking closely with clients to raise customer escalations. Quickly evaluating each escalation that comes in, prioritising, and using my domain and organisational knowledge to identify the optimal assignment group for a fast and effective resolution.Creation of the Daily Operational Readiness Meeting (DORM) report that I present to assignment group managers to transparently indicate problem areas with high volume, high severity or long-running incidents that need addressing urgently as well as informing stakeholders of progress on major incidents.Collating duplicate tickets to identify widespread issues for more effective problem management, coordinating the response to diagnose the root cause and devise a solution to mitigate the impact. Analysing and interpreting data from multiple sources to produce a comprehensive monthly report, illustrating performance against quantifiable metrics relative to over 70 key performance indicators (KPIs). These KPIs are contextualised by the month’s events to build a narrative that can inform key client stakeholders of the team’s performance.Working closely with the client to use Elastic Stack and ServiceNow to design graphical representations used to highlight meaningful and significant data points.Formalising procedures into a process document to facilitate discussion and identify both areas of success and improvement, with an aim to increase value to the client.Listening to members of my team and relaying any concerns to relevant members of the client team with a view to agreeing on a way forward that benefits both parties and makes a happier and more productive environment. Show less

  • Service Lead

    May 2023 - Jan 2024

  • Service Level Manager

    Dec 2021 - Jan 2024

  • Escalation Manager

    Sept 2021 - May 2023

  • Service Level Management Associate

    Sept 2020 - Dec 2021
• 

  Department for work and pensions (dwp)

  Jan 2024 - now

  Service transition manager