Experience

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  Sports authority

  Apr 2007 - Apr 2008

  Sales associate

  As an associate I provided passionate customer service and selling techniques through customer engagement. I upheld Sports Authority standards for merchandise presentation of footwear and related products. I aided customers with fitting their footwear and I established an excellent repeat customer base. I also suggested items based upon the customer’s needs and our promotional items.

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  Brunswick corporation

  Apr 2008 - Nov 2009

  Counter control operator

  As an operator I handled cashier responsibilities, customer service opportunities, sales and marketing operations, and organization preservation.

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  Wireless advocates

  Jun 2010 - Feb 2011

  Wireless sales expert

  I was a sales and customer service representative regarding mobile phone sales for Verizon Wireless, AT&T, and T-Mobile. I provided extensive work within the systems and acquired knowledge of these three carriers as well as mobile phones of all types.

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  Amf bowling

  Feb 2011 - Sept 2011

  Shift lead

  As a shift leader I worked as a member of management. I was a liaison between management and team members and a key part of ensuring that excellent customer service was delivered. I also provided leadership to team members by communicating tasks from the store manager. Some of my duties included key holding, cash handling, stocking, customer service and sales management.

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  Walgreens

  Aug 2012 - Feb 2015

  Assistant store manager

  As a Walgreens Assistant Store Manager, I enhanced my leadership, accounting and customer service abilities. I began as a customer service representative and worked my way up through the company in a short period of time. Upon promotion I was a key part of ensuring that excellent customer experience was delivered to our customers by providing training to team members and preforming routine reviews. I also analyzed our projected sales reports, handled trends in finances, controlled inventory, merchandised strategically and handled store advertisement. I handled day-to-day cash functions in the back office and assisted in the pharmacy helping customers drop off and pick up their prescriptions while keeping confidentiality. I also coached customers on what products to use for their ailments and made suggestions that correlated with promotional items. Show less

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  Chicago bowlers shop

  Jan 2014 - Jul 2017

  Operator

  As a Pro Shop Operator I provided excellent service and communication to a wide variety of customers. I used my keen attention to detail while I preformed the fitting and drilling of bowling equipment while creating the ultimate tailored experience. Being an instructor requires the ability to analyze and diagnose a bowler’s strengths and weaknesses very quickly and provide a clear and understandable path to improvement in their game. The ability to listen as well as communicate with the customer effectively was vital to having a successful business. I was then able to use their opportunities for improvement to further promote sales in my position. Show less

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  Bowlero corporation

  Dec 2016 - Nov 2018

  Shift lead
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  Main event

  Nov 2018 - Aug 2019

  Shift supervisor
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  Hertz

  Sept 2019 - Jul 2022

  Manager associate
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  Metlife

  Aug 2022 - now

  Client services consultant