Dawn Noble-Mackie

Experience

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  The Works Stores Ltd

  Oct 2001 - Nov 2012

  Store Manager

  I worked for The Works Stores ltd for 11 years. When I left the company I was the branch manager of the Sidmouth store, having previously managed the Bath and Bristol store. I joined the company in 2001 at the age of 16 as a part time Sales Assistant and worked my way to Store Manager and had managed different types of stores in different areas.As a store manager I was wholly accountable for every aspect of the store from sourcing deliveries, liaising with head office and area managers as well as making sure that team performance was maintained and was at its most productive and that the highest possible standards were always aimed for and achieved.I was responsible for making sure that all budgets and targets were met and managed and that the profit and loss was acceptable and was accountable for any difference that may appear. This included being responsible for all the office administration within the store, implementing new monitoring systems and filing systems to make sure that everything accessible and manageable. I always aimed to run a customer service based environment and that an exceptional level of customer service was provided by all. Some of the more general areas I was responsible for were recruitment, selection and training, orders, delivery and merchandising, Rota’ and store cover. As we ran with small teams I was involved in everything, and I always tried to lead by example and strive to improve myself, the team and the store. I was also involved in many store openings and closings, playing an active role in these as well as having spent the last two stock taking seasons, assisting and running numerous stock takes in the area as well as training managers to be able to run their own. Show less

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  Friends Life UK

  Nov 2012 - Feb 2014

  Customer Service Representative

  The role involved providing an outstanding level of customer service by maintaining a polite, courteous and considerate attitude when dealing with all customer queries and requests. I took personal ownership and responsibility for resolving enquiries from clients promptly, from answering questions myself, to making sure the right request is sent to our admin teams when required. I had to ensure that I manage my workload effectively so that the work required is carried in the most effect way whilst meeting the demands of the business so that levels of service are not affected and being able to work under pressure and within deadlines.In my time with the company I was trained in more than one skill area including working emails as well telephones. I took responsibility for my own training and helping new members of the team with any difficulties they may have and answering their questions. Show less

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  Wilton Bradley Ltd

  Feb 2014 - Feb 2019

  Customer Service Manager

  My responsibilities include managing a customer service department for a multi-platform department. Managing the changes in contacts levels across the different platforms, managing contact times and staff levels to provide the correct coverage at the correct time. Ensuring customer service levels provided are of the highest standard. Ensuring continuous staff training and development to ensure standards are always being improved and to provide an engaging work environment for the team. Ensuring that we are update on current contact trends and always striving to improve our customer service offering. Show less

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  I.J. CANNINGS & SON LIMITED

  Feb 2019 - Sept 2020

  Compliance and procurement controller

  Responding to urgent breakdown call outs for a variety of commercial clients, ensuring appropriate priority given to different types of breakdown to ensure the safety of clients. Planning service visits to ensure that compliance is maintained for all clients.Other responsibilities include lead role on system launch and updates including liaising with external companies for system developments and requirements , analysis of processes and procedures to ensure optimal business efficiency. Analysing reports and data to ensure staff compliance and reporting back to the financial director and managing director. Maintaining detail reports on engineers equipment, fleet details, tracking fuel costs and links to company trackers. Show less

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  Nu-Heat Underfloor Heating & Renewables

  Sept 2020 - now

  Sales Support Supervisor