Yasser Amin

Experience

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  Kuwait Food Company (Americana)

  Nov 1996 - Aug 1998

  T.G.I Fridays Restaurant Middle East Trainer & New Store Opener

   Trained all new staff members to help them assume their responsibilities fully as per the international standards and company’s own policies. Trained the in-house trainers to capacitate them to train other sales force staff better helping increase the overall sales force effectiveness of the company. Prepared the entire inside store stations layout plan in accordance with international store layout plans keeping ambiance for customers. Made periodic reports to monitor the overall sales performance while summarized the findings to present to the senior management for helping them make well informed sales decisions. Trained trainers on up-selling and reaching customers while ensuring their optimum satisfaction. Managed the entire training effort for training the trainers by devising a program, regularly conducted the classes, and ensured timely completion of the trainers in order for them to assume their responsibilities on timely basis. Show less

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  M/s Badkook Building & Contracting Company - Jeddah, Saudi Arabia

  Sept 1999 - Apr 2005

  Area Sales Executive

   Proactively looked for and monitored different opportunities and accordingly identified prospects to be targeted for tapping new business potential. Sold products by directly establishing a personal rapport with clients to recommend them solutions best matched their requirements. Provided customers with different types of information including guidance, researching, and recommending on new opportunities by offering additional services that they may require. Performed detailed competitive analysis by scrutinizing competitor’s services available in the market and advising the company to improve its services to better fulfill customers requirements. Remained abreast of all industry changes by attending meetings, seminars, educational workshops, and reviewing different sources of information. Performed day to day important tasks which would increase sales effort efficiency including scheduling for meetings, attending meetings, making presentations, and prospecting. Show less

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  SARA Group KSA

  Apr 2005 - May 2010

  BURBERRY Boutique Store Manager

   Oversaw, strived for, and achieved all monthly and yearly business development targets by actively involving in sales activities and providing employees an encouraging working environment to help them perform at their peaks. Managed all incoming and outgoing transfers ensuring that all cash tills were properly managed, all till operations were managed efficiently to avoid long queues at tills, and efficiency was maintained in financial transactions occurring. Advised the junior staff members to handle all customer complaints in a friendly manner while stepping in when required to resolve all these issues. Managed the overall sales team, ensured that all sales targets were achieved on individual basis, eradicated problems that hampered performance of the sales team, and ensured consistent performance. Proactively monitored the changing training needs of the sales personnel to provide them with better sales force training programs which would help them realize their full potential yet keep on delivering exceptional business development results. Strived to maintain excellence in delivering greater customer satisfaction yet planning real customer satisfaction or rewarding programs that would help generate repeat sales. Directly interacted with customers by greeting them and providing assistance to understand their overall experience interacting with the store. Responsible for all important tasks in retail management including opening, closing, staffing, service levels, and management of stocks in different departments. Show less

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  Amer Group

  Apr 2010 - May 2024

   Overseeing, managing, and achieving all business development targets set for month, quarter, and year while advising the company on improving its efficiency to get better profit margins exceeding project profits. Managing the overall profit and loss plan, overseeing all expenses incurred, finding opportunities to cut unnecessary costs, and ensure proper provisioning of all losses incurred at month end. Providing an amicable dining experience to the customers by continuously striving to improve the customer service while managing complaints, providing lucrative deals, and launching other gift schemes to increase their visits. Mentoring the human resource capital, identifying the right talent to be promoted on top, and helping in identifying and eradicating problems hindering employees from achieving their personal and organizational goals. Performing competitor analysis on regular basis to ensure that the hotel remains competitive in its own surroundings by offering superior service, exceptional dining experience, and offers other unique customer attractions. Actively participating in important HR functions including defining job roles, recruitment, selection, orientation, and succession planning to minimize impact of turnover on the business. Carrying out day to day tasks involved in managing the restaurant including overseeing administration problems, handling emergency situations, and offering support to different departments as and when required. Invoking critical business analysis to analyze all present business opportunities while striving to provide more ways of increasing the company’s business over the longer term. Show less

  • Customer Service Manager

    Nov 2016 - May 2024

  • Restaurant Manager

    Apr 2010 - May 2024

  • Assistant Restaurant Manager

    Apr 2010 - May 2024
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  Cairo International Airport

  Jun 2016 - May 2024

  • Operations Manager

    Jul 2016 - May 2024

  • Operations Shift Manager

    Jun 2016 - May 2024

  • Operations Shift Manager

    Jun 2016 - May 2024
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  Toxido facility management

  Sept 2023 - now

  Quality Manager