Ben Colvin, PMP, PSM

Experience

• 

  Overstock.com

  Jun 2005 - Jan 2017

  I headed up all internal and supplier-facing communication efforts. I was responsible for the strategy, tactics and execution of communication programs and channels for 2,000 employees and 6,000+ drop-ship product suppliers.AccomplishmentsCreated a Communications Scorecard based on Key Performance IndicatorsCreated and executed a digital signage strategy to replace printed materials for internal announcements Modernized internal email format and designDrove engagement to employee informational intranet. Key stakeholder in design and implementation of updated intranet pagesProduct Owner for supplier communication platform, Partner VoiceLead and mentored a staff dedicated to providing vital information for employees and suppliers Show less I created, lead and executed training and communications programs for the internal merchandising staff and drop-ship product suppliers.AccomplishmentsCreated and then recreated the new hire training program for drop-ship supplier operational account managementReshaped Merchandising Team new hire programProduct Owner to create and continually update Supplier Marketing Materials as well as the accompanying training programsAchieved a 64% NPS communication score, from 25% when I took ownership of supplier communications Show less I managed drop-ship suppliers in various categories including blankets, mattresses and quilts. I was their point-of-contact for all information in their relationship with Overstock.com. Additionally, I was responsible for all new supplier training, and new hire training for new account managersAccomplishmentsAchieved 20% YOY growth in all categories on a $25M+ revenue base Created New Hire Materials and program specific to Account Managers in my departmentCreated and documented training program for new drop-ship suppliers covering systems and growth strategiesCreated effective email templates for use when engaging existing and potential suppliers Show less

  • Director of Communications

    Sept 2015 - Jan 2017

  • Manager, Training and Communications

    Jun 2009 - Sept 2015

  • Sr. Partner Account Manager

    Jun 2005 - Jul 2009
• 

  Connexion Point (cXp)

  Apr 2017 - Dec 2023

  As the Project Portfolio/ Sr. Project Manager, I lead the execution of a portfolio of enterprise-wide strategic initiatives, as well as individual project delivery to create business value for the organization and stakeholders. Actions and AccomplishmentsDevelopment Maintenance Kanban Team-Manage the activities and projects of a Kanban software development and maintenance team that has completed >700 tickets.-Develop, prioritize and groom a product backlog by eliciting feedback, direction and priorities from stakeholders-Provide transparent reporting to communicate program effectiveness-Remove impediments and facilitate decisions to maximize productivity and protect working teamCompliance and Business Continuity-Develop and manage to a quarterly compliance roadmap-Conduct and direct follow up actions for company compliance committee-Managed a project to move ~650 call-center based agents to exclusively work-from-home to ensure business continuity during the coronavirus pandemic-Reshaped Business Continuity Tabletop exercises-Developed and implemented annual Risk Assessment-Developed and implemented annual Incident Response Tabletop ExerciseData and Reporting-Managed a project to replace the company’s legacy data structure with a more flexible, scalable, and economical data lake structure, while maintaining existing reporting activities-Managing a project to build a modern, scalable data warehouse to leverage the completed data lake architectureInformation Technology Infrastructure and Tools-Managed a project that implemented Jira service desk, software, and customer portal throughout the organization-Managed a project to replace the company open-source LDAP with an Active Directory implementationContact Center Technology-Managed a project to to rewrite the company Agent Desktop to provide a safer, more secure agent experience -Managed a project to replace our legacy call center technologies from vendor identification and selection to Show less

  • Project Portfolio / Sr. Project Manager

    Jul 2017 - Dec 2023

  • Agile Facilitator | Scrum Master

    Apr 2017 - Jul 2017
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  JourneyTEAM

  Nov 2023 - now

  Sr Project Manager