
Oscar Arias
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About me
Service Delivery Manager | Data Reporting Analyst
Education

Colegio María Inmaculada
2005 - 2006High School Diploma
Colegio Nuestra Señora de Sión
1994 - 2004
Universidad de Costa Rica
2013 - 2020Bachelor's degree Computer and Information Sciences
Universidad de Costa Rica
2008 - 2014Bachelor's degree Business Administration
Universidad de Costa Rica
2018 - 2021Master's degree COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Experience

National Home Services
Feb 2010 - Jul 2010Sales representative• Sell water heaters to home owners.• The main task was to change them from one company to the company I represented, part of the requirement to do a successful job was to be able to self-motivate and communicate effectively with home owners. This goal was properly accomplished by being able to maintain a daily average of sales.

Hewlett Packard Enterprise
Mar 2011 - Nov 2011Project Specialist• Assisted Project Managers with daily tasks and meetings informing project status to admin teamsspecifying how the projects were developed and the feedback received from HP partners.• Our main tool was Microsoft Excel, where I consolidated information from databases and createdreports, requiring continuous process improvements by including new formulas or refining thosein use. Advance understanding of Excel allowed me to achieved higher quality standards,therefore more accurate and reliable information. Show less

British American Tobacco
Oct 2012 - Jun 2014TPO Analyst• Worked in the procurement team on the migration and stabilization of the procurementprocesses from end markets in the LATAM region.• Able to perform my job according to the plan to standardize how the tasks were executed in theend markets.• Comply with the company's Global Process Standard Policy, improving and/or creating Exceltemplates to expedite daily tasks and also properly document the processes to provide trainings.

Prodigious Latin America
Jun 2014 - Mar 2018• Process development, becoming a point of reference for the team's Analysts and Sr. Analysts for discrepancies/concerns, focus in bringing new processes to the team to eventually train peers and gain billability.• Process improvement, finding efficiencies on more challenging work that requires deeper/complex analysis, formula, workflow and/or macro creation.• Managerial reporting, supporting the offshore executive team to build custom reporting solutions for their specific needs. Additionally, following up on those needs to understand the processes and optimize them with maintenance support. Show less • Responsible for providing day‐to‐day support for the Media team during the finance processes.Areas of focus include campaign billing and compliance, accounting, monthly reconciliation,reviewing financial data for irregularities and errors on an on‐going basis.• Applied my experience in office tools (particularly MS Excel) and programming to improve theteam's accuracy and efficiency, being a “Key Player” within the team and “February Hero of theMonth” for my extraordinary dedication and several times trainer for many of my co‐workers. Show less
Data Analyst
Aug 2017 - Mar 2018Senior Media Finance Analyst
Jun 2016 - Jul 2017Media Finance Analyst
Jun 2014 - May 2016

N3
Mar 2018 - Feb 2020Regional BI Reporting Analyst• Regional Data and Reporting Analyst in charge of analyzing and creating insights for the Sales Team members.• Create business leading Dashboards and helpful visualizations to have the most accurate and up to date metrics.• Adequate and daily interaction with senior leadership, able to present and explain the requested business needs.

Randstad Technologies US
Feb 2020 - Jul 2021Data Reporting Analyst▪ Develop high-end global reports, dashboards, and advanced visualizations using PowerBI to report and support Program needs alongside Global and Regional Program Managers, executive leadership and all other parties involved to accomplish a single source of truth.▪ Enhance and optimize reports and tool specific data files to ease program management by automating and standardizing data sources to achieve proper data reliability.▪ Coordinate complementary program activities and lead meetings with individuals and vendor´s leadership team to create, document and execute new processes. Show less

FPT Latin America
Feb 2020 - now▪ Develop high-end global reports, dashboards, and advanced visualizations using PowerBI to report and support Program needs alongside Global and Regional Program Managers, executive leadership and all other parties involved to accomplish a single source of truth.▪ Enhance and optimize reports and tool specific data files to ease program management by automating and standardizing data sources to achieve proper data reliability.▪ Coordinate complementary program activities and lead meetings with individuals and vendor´s leadership team to create, document and execute new processes. Show less
Service Delivery Manager
Jul 2023 - nowReporting Analyst
Feb 2020 - now
Licenses & Certifications
- View certificate

Use Generative AI as Your Thought Partner
CourseraFeb 2025 - View certificate

SQL
UdacityJun 2023 - View certificate
.webp)
EF SET English Certificate (C2 Proficient)
EF Standard English Test (EF SET)Oct 2019 - View certificate

DAT207x: Analyzing and Visualizing Data with Power BI
EdXDec 2019
Languages
- enEnglish
- spSpanish
- frFrench
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