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Steven Fonseca

Steven fonseca

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location of Steven FonsecaCosta Rica
Phone number of Steven Fonseca+91 xxxx xxxxx
Followers of Steven Fonseca528 followers

  • Timeline

    Sept 2008 - Jun 2018

    Cisco TAC - Team Lead CUCM

    SYKES
    Costa Rica
    Current Company
    Jul 2018 - now

    Senior Manager Engineering IPT

    TTEC

  • About me

    Senior Manager Engineering IPT at Ttec. CCIE #57656 Collab

  • Education

    • Colegio universitario de cartago

      -
      Diplomado en electronica

    • Cisco

      -
      Ccie # 57656 collaboration

  • Experience

    • Sykes

      Sept 2008 - Jun 2018

      Escalation Point for Tier 1,2,3 Voice Engineers.

      • Cisco TAC - Team Lead CUCM

        Sept 2013 - Jun 2018

      • Cisco TAC - Voice Support Engineer CUCM

        Sept 2008 - Aug 2013

    • Ttec

      Jul 2018 - now

      • Senior Manager Engineering IPT

        Dec 2021 - now

      • Senior Escalation Engineer IPT

        Jul 2018 - Nov 2021

  • Licenses & Certifications

    • Ccie collaborarion

    • Ccna

    • Ccna voice

    • Ccnp