Experience

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  宏碁

  Aug 2004 - Mar 2010

  Customer support engineer

  Maintaining, Troubleshooting & Laptops and Desktop Peripherals - in house and remote customer Handling with Branded computers Like HP, Dell, and Lenovo and acer Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers Effective and efficient Material ManagementEnsuring ESD protection, Packaging, handling &, storage, Communicate with Customers / Users - in house, Remote, On siteDiagnose the issue of the customer /users.Solve the issues of the customer /users Show less

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  Alpha data

  Sept 2011 - Sept 2016

  Customer support engineer

  Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessaryResolving escalated customer complaints without the need for team lead interventionDocumenting troubleshooting and problem resolution stepsParticipation in providing training to customers as requiredManage a team of techs, in-house and remote contractors Maintaining, Troubleshooting & Repair of Laptops and DesktopsInstallations, of Software and HardwareConfiguring Routers, LAN ConnectionAntivirus SolutionsMaintaining, Troubleshooting & Laptops and Desktop Peripherals - in house and remote customer Handling with Branded computers Like HP, Dell, and Lenovo and acer Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers Effective and efficient Material ManagementEnsuring ESD protection, Packaging, handling &, storage, Communicate with Customers / Users - in house, Remote, On siteDiagnose the issue of the customer /users.Solve the issues of the customer /users Show less

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  Sharjah electricity, water and gas authority (sewa)

  Jan 2017 - Dec 2023

  Customer care representative (ccr)

  • Manage large amounts of incoming calls• Generate sales leads• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/customer service team sales targets and call handling quotas• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers• Confirm the proper documentation of daily office jobs• Assign daily assignments to the workers Show less