Experience

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  Tetra pak

  Mar 2010 - Sept 2013

  Two main functions• Customer Service Supervisor- Supervising 10 Customer Service Representatives located in Italy, China and Sweden. - First person to hold the role. - Rebalance team workload according to agreed priorities and individual work based on the order fulfillment process- Drive for alignment and standardization within and outside company borders- Drive team evolution for continuous improvement and team spirit- Drive reporting and KPIs - Occasional order management training to new employees- Business representative/responsible for SAP design/implementation project for order management• Acting Customer Service Representative- Place orders according to market requirements handling - MTO & BTO- Monitor order and follow up changes driven by market or supply chain needs- Organize and follow up shipment arrangements based on incoterms, export control, import/export, specific market requirements and freight documentation- Invoice handling according to internal procedures- Support forecast discussions with assigned markets- Contribute to continuous improvement through involvement in WCM- Market responsibilities: Eastern Europe/Central Asia, Scandinavia, Baltics, UK & Africa. Show less Job Rotation (Jan - Sep 2011) - Based in Modena, Italy- Place orders according to market requirements handling - MTO & BTO- Demand planning - BTO- Monitor order and follow up changes driven by market or supply chain needs- Organize and follow up shipment arrangements based on incoterms, export control, import/export, specific market requirements and freight documentation- Invoice handling according to internal procedures- Support forecast discussions with assigned markets- Contribute to continuous improvement through involvement in WCM- Market responsibilities: Greater China, North America and Eastern Europe/Central Asia Show less

  • Customer Service Supervisor

    Jan 2012 - Sept 2013

  • Sales Coordinator

    Mar 2010 - Jan 2012
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  Akzonobel

  Sept 2013 - May 2015

  Material planner - nordic region

  As part of the DECO centralization project, I successfully managed and optimized raw material planning, minimizing supply chain costs while considering operational constraints. I took full ownership of material planning processes at DECO factories in Turkey (Gebze) and Sweden (Malmö). Additionally, I led the implementation of Visual Management and established a Kaizen Forum to drive ongoing improvement activities in the planning department.

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  Adm

  Jun 2015 - Oct 2020

  As a key member of the plant management team, I took on the responsibility of overseeing the entire supply chain, including the teams of Material Planning, Production Planning, and Sales Order Management/Customer Service. My role included various critical functions such as warehouse and inventory management, planning and executing the overall supply chain strategy, and identifying and resolving process bottlenecks through effective solutions. Additionally, I focused on building a strong, diverse, and customer-oriented supply chain team, resulting in a total headcount of 22 individuals Show less I led a team of 8 direct reports and held a range of key responsibilities. These included ensuring reliability to customers in accordance with targets, overseeing the management of sales orders and effective communication with customers and sales teams. I also took charge of controlling external warehouses and carriers to guarantee smooth and timely shipments to customers. Managing shipping documents for outbound shipments and handling complaints related to order management and warehouse operations were additional areas of responsibility. Show less

  • Supply Chain Manager (MT Member)

    Apr 2018 - Oct 2020

  • Manager Sales Order Management WFSI

    Jun 2015 - Apr 2018
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  Argent energy

  Oct 2020 - Sept 2023

  In this role, I held the responsibility for overseeing all shipping, planning, and tank storage activities across three production sites and two tank terminals. Upon joining the organization, I reorganized the supply chain team structure with the objective of driving efficiency and optimizing resources. By implementing strategic changes, I successfully streamlined operations and reduced headcount while maintaining high levels of productivity.

  • Head of Supply Chain (ExCom member)

    Jun 2022 - Sept 2023

  • Group Supply Chain Manager

    Oct 2020 - Jun 2022
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  Tet energy transition

  Jul 2023 - now

  Advisory board member
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  Tma logistics

  Sept 2023 - now

  Commercial director