Experience

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  Subway

  Feb 2000 - Feb 2003

  Desk controller
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  Gemza construction llc

  May 2003 - Oct 2006

  Desktop support engineer

  -On calls Maintenance and support for all IT&T equipments, related OS and application software-Managing the trouble ticketing system and responding to al IT inquiries-Entry knowledge of SQL and Active directory servers-Design & implementation of small scale programs to meet our company needs.-Serving technical Business to Business needs, providing IT solutions and Hardware supplying-Build in house software for quotes, invoices, orders based on catalogues management, including maintenance of time sheets. Show less

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  Savvytel

  Mar 2006 - Sept 2008

  Business development manager

  Savvytel is a boutique MVNO who use the Optus 3G network and currently sell Pre-Paid voice products. The role was developing and creating a market strategy and penetrating it with a new product-Telecom solutions sales-Contact multiple customers and companies to understand their needs & try to match it with appropriate packages and products-Inbound/Outbound cold&warm Calls (60-100 calls/day) and business to business sales-Achieving monthly targets in sales-Offering new SIM pack, packaging and point of sale materials for retailers.-Introducing to the supply chain with the electronic recharge options with ePay and Touch Show less

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  Lebara

  Nov 2008 - Feb 2010

  Account manager

  - major role in the team launching the product for the first time in Australia -Team Leader, Coaching and support for the salespeople at Point of sales-Scheduling daily meeting/calls with clients and managing rotas for salespeople - Improving the performance of the QOS in the cycle of “the customer services/call center-Business Developers-Clients-Direct salespeople” -Negotiating deals, formalizing contracts and closing agreements with the authorized dealers (following the Company’s terms and conditions, laws and regulations, active clients, air time)-Organizing and preparing weekly reports and monthly presentations (statistics and charts) to the head office to measure the company/salespeople KPI/KSI-Preparing weekly paperwork (Banking, invoicing, delivery notes, quotes, online orders) Show less

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  Salmat

  Feb 2010 - Jul 2010

  Customer relationship manager

  -Handling and managing all outsourced Phone calls -Provide customer communication solutions.-Engage consumers in cost-effective one-to-one communication on behalf of our clients -Deliver more than 60% of all business to consumer communications in Australia-Achieving daily and weekly targets-Working with an outbound predictive dialer and fixed clients (Telstra, Foxtel, Sony and HSBC)-Coaching sales team (compliances, pitches, objections handling, Quality Assurance)-Tracking team performance based on daily targets and conversion rates(Genesis CRM)-Understanding the company’s rules and the clients product/regulations and laws -General and practical understanding of The Australian Securities and Investments Commission (ASIC) regulations, the Regulatory Guide 146 (RG146)/the Policy Statement (PS146) Show less

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  Access international group

  Jul 2010 - Mar 2011

  New south wales sales manager

  -Providing telecommunication services for over 1 million customers.-Delivering Unified Communications to Australian and New Zealand based businesses-Specialized in Hosted VoIP / SIP / Cloud based Solutions, Convergence Biz Solutions, Enterprise Biz Solutions, Roaming Biz Solutions, Virtual Biz Solutions.-Business Partner with Polycom and Mitel-Attracting new customers and penetrating an existing market competition -Developing strategic-channel relationships -Build a relationship with new clients-Manage relationship with existing accounts and key accounts in NSW -Support pipelines using CRM-database software-Organizing meetings and preparing proposals for the sales team-Assessment of marketing opportunities and target markets-Preparing Daily/weekly/quarterly plans and targets to achieve. Show less

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  Access one telecom

  Jul 2010 - Mar 2011

  New south wales sales manager
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  Net communications pty ltd

  Mar 2011 - Aug 2012

  Senior account manager- public sector

  Responsible on managing all reports, broadcasting sales revenue and communications between Net Communications and the Australian Government-IT&T procurement sectorManaging the Local Government Procurement “LGP” including Councils, Military and public health sectorsManaging key accounts (Bid pricing, preparing proposals, managing and formalizing contracts with C-Level, negotiating on prices and services with Decision makersVirtualization and Cloud computing solutions (Thin clients, VMware, Xen technology with Citrix and Microsoft Hypervisor)Disaster Recovery Plan (NAS, Acronis, Shadow Protect)Network security (Symantec, Lumension, Cisco ) Show less

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  Ibm

  Sept 2012 - May 2015

  Senior client leader - saudi business machines

  Offering IBM software solution-Cross brands hybrid models Managing Software division products and brand leaders, including Tivoli, Rational, Business Analytic, Lotus, Security and Information managementManaging Software licenses maintenance including contracts renewal, subscription and supportsLeading sales at Saudi Arabia Eastern province for all related IBM software with a main focus on the Oil&Gas, Petrochemical and Utilities sectors Building a strong relationship and achieve an indicative increase in sales and revenue from the existing and new accounts Show less

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  Sap

  May 2015 - now

  Focusing on SAP Strategic Customers, managing complex organisations with a huge legacy systems and multi divisions, Orchestrating the day to day operation of my E-SCPs team, prepare governance frameworks with C-levels, road map planning and alignment on the future innovation journey for consumption and adoption. Leading Suite first, AI first strategy by building a digital transformation roadmap into RISE with SAP through a clean core approach and SAP methodology, landing 8 figures of annual renewals and pipeline across all SAP cloud solutions portfolio Show less Driving both internal and customer mindshare, paving the road for SAP RISE program, establishing the GTM, vision and business value of solutions for Intelligent Enterprise. This is provided via thought leadership, content and close collaboration with our ecosystem,Hyperscaler (GCP, AWS, Azure) and premium suppliers to drive pipeline generation, opportunity maturation and exceeding revenue goals.Main focus on strategic accounts for deal progression, enablement, executing regional programs and demand generation with a sharp focus on customer satisfaction and success.As part of the day to day activity:Coaching and enablement for all Market Units Clinics and demand Generation with GADs and AEs for the respective market Units Engaging with customers at C Level for Advisory and support on their digital transformation Supporting Deals execution and overachieving revenue and cloud margin targets.Ensure pipelines are healthy, backlogs are fixed, revenue and healthy booking are achievedShow casing the excellence in Customer engagement through a detailed alignment with the internal VAT team (RAFT, CSS, ESCP, AE, COO..) Tracking KPIs including NPS, renewal rate and CCB I am also leading the Cloud Application Services (CAS) as a COE SPOC in EMEA South to help market units by enabling the fields team and creating strategies for penetrating new markets, increasing pipeline and revenue. Show less

  • Enterprise Customer Success Manager

    May 2024 - now

  • Regional SAP RISE Center Of Excellence

    Mar 2020 - May 2024

  • Digital Core Cloud Sales Manager

    Jun 2016 - Mar 2020

  • ARIBA Business Network Senior solution sales

    May 2015 - Jun 2016