Experience

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  Habib metropolitan bank (subsidiary of ag zurich)

  Apr 2011 - Jan 2013

  Business development executive

  Maintain and manage well-developed professional knowledge of entire products and services line offered.  Head responsibility to update and request support for further development requirements.  Initiate sales plus cross-sell complete banking services range to present prospective customers. Ensure to demonstrate all sound judgment for decision making complying with set guidelines and methods.  Attain minimum sales performance standards by active involvement in entire product marketing campaigns, referral programs and sales development activities.  Attain branch and individual sales goals through promoting as well as cross-selling bank products. Participate in sales activities and process of Retail Department in disciplined, steady manner.  Ensure phone banking activities inclusive of but not restricted to direct mail, telemarketing, cross-selling of bank services and products. Conduct referrals, role playing and prospecting along with attain or exceed weekly sales activities and volume.  Support bank-broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross-selling. Complete loan process by closing through working within fairly standardized processes and utilize standard rates as defined by bank.  Assist customer satisfaction and retention through successfully researching and resolve customer issues as well as inquiries.  Ensure to consistently acquire or exceed sales goals established by management.  Participate actively in entire product marketing campaigns, referral programs and sales development activities.  Perform for sure all duties along with responsibilities complying with set procedures and regulations. Show less

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  Ufone

  Feb 2012 - Jan 2013

  Customer care executive

  Development, Maintenance & retention of customer relationship. Informing the customer of all the latest packages & promotions. Assist customers with all queries for products promoting products & services, resolve all billing uses and provide information on all product usage and respond to all queries of customers. Provide quality services to all customers, Perform all telephone tasks such as taking messages and providing call backs and respond to all caller queries professionally.Monitor all calls and deal efficiently with all upset customers and angry callers and monitor behavior of same.Develop and maintain professional relationships with all customers and assist to handle all situations.Maintain average talk time, call target, customer facilitation. Show less

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  Habib bank limited

  Feb 2013 - Sept 2013

  Administrative / client relations executive

  Maintain and manage well-developed professional knowledge of entire products and services line offered.  Head responsibility to update and request support for further development requirements.  Initiate sales plus cross-sell complete banking services range to present prospective customers. Ensure to demonstrate all sound judgment for decision making complying with set guidelines and methods.  Attain minimum sales performance standards by active involvement in entire product marketing campaigns, referral programs and sales development activities.  Attain branch and individual sales goals through promoting as well as cross-selling bank products. Participate in sales activities and process of Retail Department in disciplined, steady manner.  Ensure phone banking activities inclusive of but not restricted to direct mail, telemarketing, cross-selling of bank services and products. Conduct referrals, role playing and prospecting along with attain or exceed weekly sales activities and volume.  Support bank-broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross-selling. Complete loan process by closing through working within fairly standardized processes and utilize standard rates as defined by bank.  Assist customer satisfaction and retention through successfully researching and resolve customer issues as well as inquiries.  Ensure to consistently acquire or exceed sales goals established by management.  Participate actively in entire product marketing campaigns, referral programs and sales development activities.  Perform for sure all duties along with responsibilities complying with set procedures and regulations. Show less

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  Modern ship management jlt, dubai-uae

  Sept 2013 - Aug 2015

  Operations/ admin assistant at msm / shipping, chartering logistics, freight forwarding.

  Responsibilities:Translated business needs and priorities into actionable logistics strategies.  Gathered, logged and monitored all shipping data. Minimized damage and repair costs through careful management and preventative maintenance. Took corrective action in the case of accidents and delays to minimize extra expenses. Managed shipment schedules to maximize productivity and cut costs.  Develop business and marketing plans in coordination with Managing Director to achieve revenue goals.  Analyze the current and past budgets, expenses, sales, revenues and product deficiencies in order to provide recommendations for business growth and problem resolution.  Reviewed and analyzed data from companies in non-competing industries to amass strategic insight.  Communicated with dispatchers, warehouses and customers regarding outgoing orders.  Prepared documents for shipment claims submissions.  E-mailed suppliers, carriers and customers with shipping updates.  Maintain and manage records, reports and documentation.  Assist with new clients, ship owners, L/D agents and shippers.  Targets achievement, accounts handling, office & staff management.  Explain prospective clients about the services offered and follow up with them in order to close the business deals. Participate in industry forums, client discussions, and conferences as a representative of the organization.  Respond to the client queries regarding the products in a timely fashion.  Develop business proposals for new and existing customers Show less

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  Rb caterers & event management

  Sept 2015 - now

  Chief executive officer