Experience

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  Tallink silja line sverige

  Mar 1995 - Jul 2004

  Professional shop assistant

  As a shop assistant onboard a cruise ship, I was responsible for a wide range of tasks including Sales & Customer Service, Visual Merchandising, Active Sales, Sales Planning, Inventory management, Cash accounting, complaints and invoicing, as well as supervising and introducing new employees. I provided excellent customer service, created appealing displays, actively promoted sales, planned sales strategies, managed inventory, handled financial transactions, addressed customer complaints, and trained new employees. My role encompassed various aspects of retail and customer service, ensuring a positive shopping experience for passengers onboard the cruise ship. Show less

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  Johnson & johnson

  Jul 2004 - Aug 2006

  Customer service agent

  As a Customer Service Agent for SE & FIN, my main responsibilities included providing exceptional customer service and support, as well as accurately registering and processing orders. I was dedicated to ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a high level of professionalism.

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  Bsh home appliances northern europe

  Aug 2009 - now

  Consumer centricity coordinator northern europe

  As a Consumer Centricity Coordinator at BSH since 2014, I have been responsible for analyzing customer insights related to the customer experience journey, customer satisfaction, and loyalty based on the Net Promoter Score (NPS). With a solution-oriented mindset and attention to detail, I have experience in managing customer satisfaction in Northern Europe, specifically in countries such as Sweden, Finland, Norway and Denmark. By closely monitoring customer feedback and analyzing trends, I have been able to identify areas for improvement and implement strategies to enhance customer satisfaction in these regions.In addition to my role as a Consumer Centricity Coordinator, I have also been involved in proofreading and translating Customer Service marketing materials for both web content and printed materials. This has allowed me to contribute to effective communication and consistent messaging.I have also been involved in training initiatives within the Customer Service department. Recognizing the importance of continuous learning and development, I have contributed to the training of employees, ensuring they are equipped with the necessary knowledge and skills to provide exceptional customer service. Through my experience in training, I have been able to share best practices and provide guidance.Prior to my current position, I held roles as a Process Coordinator and worked with Web & Marketing in the Customer Service department. In these roles, I focused on coordinating processes and managing web and marketing initiatives and driving quality improvement.Before that, I started my journey at BSH as a Customer Service Agent in 2009, where I gained valuable experience in directly assisting customers and resolving their inquiries.Overall my experience at BSH has allowed me to develop a strong understanding of customer-centric approached, process improvement, and marketing coordination within the Customer Service department. Show less