Shashankk Shekhaar

Experience

• 

  Indiamart Intermesh Limited

  Oct 2013 - Feb 2016

  Assistant Manager (Learning & Development)

  - Quality Check - Improvement in Call Quality- Improvement in Subject Knowledge- Expelling Bottom Quartile- Presentation Creation- Training sessions- Reduction of Clientele complaints- Injecting Innovative ideas Was awarded the best Trainer in TTT (Train the Trainer Program) & and also was able to achieve the maximum NPS (Net Promoter Score) rating for the Trainer NPS award.Initiated a new concept of (one touch connect per 60 days) with the customer complaints to reduce the Repeated complaints approx by 70%. Show less

• 

  HomeShop18

  Apr 2016 - Apr 2017

  Process Trainer (Learning & Development)

  - Process Training & OJT sessions - Use to conduct 15 days Induction program with three days of OJT with a specific sales target to achieve. - Classroom Trainings - Vigorous refresher training on soft skills and customer handling was given to the candidates active on floor in lean periods.- TNI & Expelling Bottom Quartiles - Process Improvement

• 

  HealthKart

  Apr 2017 - May 2018

  Senior Process Trainer - Training & Quality CS Team (Learning & Development)

  - Conducting NHT Batches ( CS Team ) - Conducting the basic induction of all the new joinees. - Taking Refresher Batches - Refresher batches of all the candidates on floor was done every quarter.- Conducting Soft Skill Sessions - Doing one on one consultation - Conducting training sessions for ( Bodybuilders & Dietician ) - Content Creation for training ( products on website ) - Team Management ( CS Team ) - Improving call quality by random call audits.- Doing Audits of Negative feedback cases. (Repeat Complaints)- Initiating new innovative ideas for the improvement of quality on the floor.- Keeping check on email response quality. Created and implemented a one year program of LDP ( Leadership Development Program ) for the mid level crowd. Composed of 6 modules, which covers all the topics of how to be a good leader. Following plan was executed with vigorous assessments and assignment, and awarded with passing certificates as well. Show less

• 

  PVR Limited

  May 2018 - Jul 2021

  Taking care of all the 62 properties (North & East) of PVR Cinemas. Managing all the internal and external training required for specific properties. - Conducting all the Pre-Opening Induction trainings for all the new properties. - Keeping a close view on the quality of all the New Joinees. - Coordination & Facilitation for all the external trainings.- Rolling down Monthly Training Calendar. - Working constantly towards the improvement of Mystery Audit scores.- Working constantly towards the improvement of C-Sat scores.- Conducting TTT sessions for the managers (North & East) - 62 Properties Show less Taking care of the training of the 'Gold class' & Mainstream section of all the TLC properties. - PVR Director's Cut - Vasant Kunj- PVR Select City Walk- PVR Ambience Mall, Gurgaon - PVR Icon, Versova Mumbai- PVR ECX Mall of India, Noida.- PVR Lanka. Colombo SriLanka.- PVR HOME, Vasant KunjImplementing Growth plan for all the newbies in the organization as well as for the old employees of the organization. A complete grooming / product / process / soft skill / behavioral plan of two years composed of 10 modules, with vigorous assessments & assignments. A sorted plan towards enrichment of the people and promoting more of quality for IJP's. Creation of SOPs of different verticals in cinema industry, for smooth flow in the present properties and for upcoming properties within India as well as Internationally. Actively being a part of the pre opening team of HOME Restaurant of PVR, from the induction of the complete team to creation of annual training calendar for constant training intervention. Actively being a part of the pre opening team of LANKA PVR (Sri Lanka) and structured the complete training setup in that property.Driving Mystery Audit in all the properties, for better quality and also manage the training budget on annual bases. Show less

  • Assistant Manager (Learning & Development) - North & East Region

    Sept 2019 - Jul 2021

  • Assistant Manager (Learning & Development) - The Luxury Collection (TLC)

    May 2018 - Aug 2019
• 

  Aakash Educational Services Limited

  Aug 2021 - Mar 2023

  Training Manager (Learning and Development)

  - Responsible for planning & execution of various leadership trainings like people management, sales skills, telecommunications skills.- Spearheading the complete standardization of Learning Journey for the counsellors & branch heads- Conceptualizing and organizing the 30 days of NHT planner in different phases. Delivering virtual trainings to new hires.- Planning & delivering TTT (Train the Trainer Program) for TE (Training executives) - Responsible for conducting TNI using various tools- Conducting PAN India refresher sessions on process & products for branches- Strategizing with the management towards the improvement of Net Promoter score of the organization- Contribution to Learning Management System (LMS) with courses, assessments and other training tools- Collaboration with fellow trainers in the development and maintenance of instructional materials as well as delivery of training- Creating and maintaining curricula (course outlines, instructional presentations, training aids and assessments)- Conducting trainings on american cloud based software (salesforce) & EPMR application for sales team Show less

• 

  Cashify

  Mar 2023 - now

  Leading the conceptualization, development, and execution of several training programs based on the organization's requirement and training need identification that reflected into business outcome as expected.Alignment of Training SOPs & OJT Process for all the business verticalsSpearheaded the complete standardization of the Learning Journey for all the new joiners covered in the following business verticals: Marketplace | B2C | D2C | Alliances | Sales | TechIntroduced Corporate Workshops and trainings distributed on a quarter basis, targeting the improvement of the corporate culture.Responsible for planning and execution of various leadership training like people management, Effective servicing skills, and telecommunications skills.Launch of Cashify's first LMS Portal, the introduction of LMS Spocs, and effective usage of LMS on an organizational level for spreading knowledge and execution of training programs.Inculcating new ideas and programs in the organization - streamlining the training with the business Show less

  • Assistant General Manager (Learning and Development)

    May 2024 - now

  • Senior Training Manager (Learning and Development)

    Mar 2023 - May 2024