Experience

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  Telus international philippines

  Oct 2006 - Nov 2009

  Senior customer interaction associate tsr for xbox anz inbound

  Senior Customer Interaction Associate/ TSR for XBOX ANZ, Inbound • Handles all LOB (Hardware, Live, Save & Billing, Version 1)• Offers technical assistance and tasks related to answering customer inquiries received via phone.• Assists customers in troubleshooting their console • Provides information concerning inquiries related to billing charges and activities, online account/subscriptionTechnical Support Representative for FEDEX.COM• Responsible for troubleshooting website-related issues (online application, online shipping, billing and tracking).• Mastered product functionality and features of applications related to shipping, online billing, tracking application and supplies• Knowledgeable in configuration of different browsers such as Internet Explorer, Mozilla Firefox, AOL and Safari Show less

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  Stream global services

  Oct 2009 - Aug 2016

  Team manager

  • Managed Quickbooks and Quickbooks Enterprise (accounting software) support plan, online Services and Merchant Services (credit card and check solutions) to small medium and enterprise Businesses across USA. • Promoted from subject matter expert to team leader in 1 year for successfully closing deals with an average of USD 65.20 per call.• Closed over 77% call backs generated from customer surveys and escalations of unresolved issues boosting customer satisfaction and average sales from $129.00 to $380.00 of Quickbooks Pro to Premier industry specific upgrades.• Led targeted training programs to educate agents on product benefits and service capabilities which resulted to an increase of their average individual performance by 80% and team’s performance from 74% to 81%.• Coached sales agents in product specifications, sales incentives and selling techniques, increasing customer resolution to 93.6%.• Held weekly meetings and mentor agents to identify effective sales strategy and overcome sales obstacles for different types of customer Show less

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  Nixplay signage

  Sept 2016 - Aug 2017

  Sales and operations executive

  • Managed Nixplay, Nixplay Signage (B2C and B2B) and software subscription (per display/ frame) to consumers and Enterprise Companies across Australia, New Zealand and US Pacific Coast.• Acquired 16,000 USD of subscriptions and hardware for a car dealership in Arizona by developing strong relationships with clients along with up-selling additional services; acquired 25 new small businesses through prospecting and cold calling.• Achieved and surpassed sales goal and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.• Resolved escalated calls to satisfy customers and increase confidence in product and service.• Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.• Managed sales and operations and E-commerce by keeping the CRM up to date and liaised with customers, distributors, shippers and internal departments• Developed a compelling sales proposal, quotation, and technical documentation outlining the cost savings and benefits to the business and client. Show less

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  Microsoft

  Nov 2017 - Nov 2019

  Territory development manager

  • Managed Microsoft Premier support services, an end to end IT support for all Microsoft products within the support life cycle and Microsoft Dynamics (ERP) of public sectors, small, medium corporate, enterprise and companies that are identified through BANT (budget, authority, need and timeline)• Drove DPA/ Cybersecurity team revenue totals by bringing in over USD 1,000,000 in sales through facilitating the Cybersecurity campaign to public sectors, small medium corporate, enterprise and companies with an existing premier contract.• Led the team and acquired 10 net new premier customers, with an average size deal of USD 26,000 thru SMC (Small Medium Corporate) generating 10% of team revenue.• Grew market penetration and sales figures by acquiring Lucio Tan Group of Companies (LTGC) and its subsidiaries with a contract price of USD 940,000.• Secured existing clients renew their contract by partnering with technical account managers in up-selling to local and international customers. Increased profit and growth deal size from 27 to USD 35,000 and global allocation from 15 to USD 26,000.• Networked through Microsoft events for Microsoft Partners and end customers (Cyber Security Summit, Future Now and CIO lunch for Public Sectors) and expanded business revenues by developing pipelines together with marketing and inside opportunity managers.• Maintained routine communication with clients and product managers to assess overall satisfaction, resolve complaints and promote new offerings. Show less

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  Sap

  Nov 2019 - May 2020

  Solutions sales executive

  • Managed SuccessFactors (Cloud Based Human Experience Management) and Qualtrics (Experience Management) of public sectors, enterprise with subsidiaries and small medium corporate. • Modules covered: Employee central and payroll, recruitment and onboarding, learning management system, performance and goal management, succession and development, compensation management, HR analytics and workforce planning. • Played a key role in identifying business opportunities by researching potential customers thoroughly before beginning personal contact and pursuing new leads.• Liaised with clients and sales team to better understand the customer’s needs and business challenges, develop appropriate solutions along with suitable products and services. Show less

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  Globe telecom

  Mar 2021 - now

  Enterprise account manager

  • Manages Key and strategic Accounts.• Nurture and strengthen relationships with C Enterprise Level Clients, understanding their needs and ensuring overall satisfaction• Acquired BPO companies and conglomerate who used to have a direct subscription to known cloud provider by sharing Globe’s value added services• Monitor brand consistency across marketing channels and materials. • Strategically bundled Core Telco Products with ICT Services to ensure customer retention for Telco and acquiring new logos for ICT Products and Services• Demonstrated the Techco mantra of Globe by positioning all ICT products and services as part of the entire product portfolio.• Collaborates with different team (Internal and External) to ensure resolution is met. Show less