Jacqueline Carrillo, M.S

Experience

• 

  Daytona Beach International Airport

  May 2007 - Dec 2007

  Providing assistance in operational duties as required. Assisted staff with providing administrative support including answering calls, triaging calls, and filing. Worked on special projects assigned by Department Managers of Finance, Airport Director and Customer Service Manager. Projects included Airport Tenant Concession Revenue Project, Business Development with Car Rental Concession Bid. Completed a 15-week, 20 hour-per-wee, interactive internship program as an Airport Operations Intern. Provided an opportunity to participate in the day-to-day operations of the airport. The internship provided exposure to all areas of airport management and administration including airfield, terminal, and landside operations, marketing, business development, finance, and planing. Learned hands-on experience and applied aviation knowledge to an actual airport environment.

  • Airport Administration

    Aug 2007 - Dec 2007

  • Airport Operations Intern

    May 2007 - Aug 2007
• 

  Flight Options

  Jan 2008 - May 2008

  Dispatcher

  The dispatcher will be responsible for the overall efficiency and utilization of our crew members and aircraft to maintain a successful operation. This role will partner with the Scheduler, Aircrew Training and Flight Departments to ensure crew members sustain their currency in the aircraft they are type rated in. The position will also work closely with all departments in the OCC. Additional responsibilities involved ensuring flight locating procedures are conducted for VFR flights, arranging ground transportation for crew members. Show less

• 

  CVS Caremark Corporation

  Jul 2009 - Mar 2015

  Currently working in a customer service specialty pharmacy with the responsibility of resolving financial and customer issues; assisting the pharmacy supervisor with escalated issues appropriately. Responsible for verifying eligibility, reimbursement requirements, prior authorization and other reimbursement requirements prior to shipping. Working independently to resolve complete issues and displaying willingness to step out and assist as necessary. Willingness to enforce branch policies and procedures within a team. Show less

  • Sunday Development Supervisor, Pharmacy Service Representative III/ Team Lead -Rems/Oncology Team

    Aug 2013 - Mar 2015

  • Team Lead- Pharmacy Representative II, Rems/Oncology Department

    May 2012 - Jul 2013

  • Pharmacy Service Representative I

    Jul 2009 - May 2012
• 

  HeliFlite

  Mar 2015 - May 2022

  Assistant Manager of Flight Ops

  Serving as a point of contact for all passengers, executives, crew, corporate security and other support staff to ensure exceptional travel experiences while complying with Safety Management System policies and procedures. Responsible for any and all aspects of logistical arrangements and trip planning for aircraft and flight crew. This includes shift and maintenance scheduling (and ensuring duty limitations), conducting crew briefings and coordinating pre-position travel arrangements. Always being prepared for the unexpected, this individual will monitor the progress of dispatched aircraft and assist the crew and passengers with schedule changes, weather and flight delays. In addition, will be prepared for on-call duties as required by the flight operations schedule during evenings, weekends, and holidays∙ Guaranteeing an optimal trip, the individual will create trip itineraries and generate trip sheets based on travel requirements provided by passengers and administrative staff. Show less

• 

  Fiserv

  May 2022 - now

  Assistant Flight Operations Manager

  Oversees the centralized scheduling function for Fiserv aircraft. Coordinates the assignment of aircraft and crew with Aviation department personnel and ensures the highest possible safety levels, customer flight requirements and travel arrangements are accomplished cost effectively.Performs independent quality control assurance for trip planning and logistics. Implements and maintains the Safety Management System by accomplishing tasks derived from the safety reporting system and as assigned by the Director of Aviation. Show less