Lilian Muriithi

Experience

• 

  Nairobi Homes Group

  Apr 2014 - Nov 2016

  Administrative Assistant

  i. Managed meetings, correspondence, databases, and filing systemsii. Conducted research and prepared papers for considerationiii. Provided exceptional customer support and assisted in marketing activities resulting to increased brand awareness and improved the occupancy rate.iv. Generated invoices and purchase orders using QuickBooks.

• 

  MHASIBU HOUSING COMPANY LIMITED

  Nov 2016 - Dec 2023

  i. Developed and executed the strategic annual sales plans to align with corporate objectives, resulting in implementation of the strategic plan.ii. Managed sales budget effectively while leveraging social media and website platforms to enhance brand visibility, which increased Website traffic by 25%, social media engagement by 35%, lead generation by 20%.iii. Identified and cultivated new sales opportunities through various channels, contributing to increase in sales revenue by 50% in 2022.iv. Spearheaded the recruitment, training, and performance evaluation of the sales team, resulting in retention of the team and reduced turnover by 30%.v. Monitored sales goals, ensuring consistent reporting and fostering team motivation.vi. Managed database using Customer Relation Management software. (Excellepro) Show less i. Ensured exceptional customer satisfaction through prompt service delivery and effective issue resolution, resulting in improved customer service index from 50% to 80%.ii. Managed client portfolios and coordinated payment activities using QuickBooks. iii. Conducted market research, analysed trends, and executed successful promotional activities, leading to increase brand awareness.iv. Oversaw marketing campaigns, tracked effectiveness, and managed budgets efficiently, resulting in increased sales.v. Developed sales policies, strategies, and explored strategic partnerships, Show less

  • Sales Manager

    Jan 2020 - Dec 2023

  • Head of Marketing and Customer Service

    Jan 2019 - Dec 2019

  • Customer Service Representative

    Nov 2016 - Dec 2018