Jimmy Martin

Experience

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  Internet Partners of Arkansas

  Apr 1999 - Nov 2000

  Help Desk Team Lead

  I started off in the datacenter and then as your standard help desk tech and shortly became what the company called a row tech lead.My responsibility was to help the other techs solve the issues they were having trouble resolving. All while providing excellent, friendly support to my customers.This was in the days of yore, I was really good at troubleshooting a dial up modem by ear whilst dinosaurs roamed the Earth.I was no longer employed by IPA after EarthLink purchased the company. We were all basically let go. Show less

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  Fresh BeanZ

  Feb 2004 - Jun 2009

  IT, Manager, Coffee Roaster, Barista

  I was a multiple award winning coffee roaster, an excellent boss, great music curator, and a community builder. Some of the communities I built here were, coffee tasting parties around my product, music appreciation and performance, gaming, and helped build a local 2600 chapter (If you know, you know, if you don't, it's related to security).My experience at Fresh BeanZ allowed me great flexibility in my daily roles. Including fun technical projects. I was the implementor of the various technologies in the business including:* The free wireless AP partitioned off from our internal network using a custom built router running FreeBSD utilizing straight pf* Development of internet-based employee time-clock, Point of Sale, and credit processing integrations with Stripe* Responsible for backups and Active Directory* Public internet terminals (Cyber cafe)General Manager skills included:* Scheduling* Working with the owner to come up with business ideas* Budget and orders* Processes, training, hiring, and disciplineAs roaster I was responsible for ordering green coffee, tracking sales vs roast date to estimate the proper levels of inventory and the desired quality of the product. And, of course, the actual roasting of and doing tastings of the coffee.My skills did not just lend to a product that tasted excellent but I was also concerned about appearance. Latte art was trained to the employees below me and they were encouraged to perfect their talents. Show less

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  Southeast X-Ray, Inc, SXR Medical, Imaging Advantage

  Jun 2009 - Sept 2018

  CTO, Director of IT, Senior Solutions Architect, Support Manager, Engineer/Architect

  We were part of a variety of acquisitions and company sales during this time, and I had a variety of roles and wore SO many hats during this span of time before we were bought by Envision Healthcare. I was originally hired on to help create a world class support engineering group and to help scale our medical imaging SaaS and reporting platform. Our customers were some of the largest healthcare providers in the US, Public Sector accounts, and large accounts that contracted with us for their Public Sector contracts.During this time I had the following roles: * CTO* Director of IT* Chief Security and Compliance Officer* Field CTO and Field Engineering roles* Platform Engineer, mostly Linux and other open source tools* Systems Engineer and Chief Architect for platform and customers* PACS-HL7 Admin* Storage Engineer* Support Manager* Pre-Post Sales and Delivery SME* Led our QA and engineering teamsAs an innovation driver, I was responsible for bringing us into the modern age, I was responsible for many new additions that made us more stable, scalable, secure, and efficient.* Virtualization* Automation, new DevOps practices* Containerization and Kubernetes as early adopters* Security and compliance* Public cloud use and migrationsBuilt many high performing teams and provided opportunities for growth as leaders themselves. Teams include: support engineering, technical implementations, services delivery, platform engineers, security, developers, QA, and DevOps.During my tenure I was responsible for:* A variety of C-level directing roles with many reports* Reporting to the CEO and building out yearly plans* Large customer relationships and management, including pre-post sales* Successfully holding the entire tech budget* VNA PACS-DICOM and HL7-RIS integrations and admin* Secure transmission of ePHI* AWS, and other public cloud providers.* Database Administration and warehouses* Storage and backups and Clustered storage (Gluster) Show less

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  PACS Provider

  Nov 2013 - May 2016

  Chief Innovation Officer / CTO

  Services provider for all of your radiology needs, a specialized offshoot of Espresso Powered Software:Consulted for a few of Southeast X-Ray partners that purchased a part of the tele-radiology business to make sure they continued to be successful with the platforms and large customer base.* Vender neutral archive - P2 PACS* Secure transmission and redundant systems for backup* Migrations to the cloud and help with integrations to new providers* Provider of all the equipment you need for your radiology department* 24/7 support for transmitting your studies to be read* Close partnerships with tele-radiology providers* Knowledgeable PACS/DICOM consultants* HL7 and other integration solutions* Infrastructure automation Show less

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  Red Hat

  Apr 2016 - May 2017

  Red Hat Senior Consultant

  I worked for Red Hat as an on-site Senior Platform Consultant for a very large retail company you likely have heard of.Duties included:Red Hat Enterprise Linux troubleshooting and knowledge sharingRed Hat Satellite 6 monitoring, migration, and troubleshootingScriptingEnvironment cleanup and automated patching of software packagesCleaning up conflicts with packagesLinux subject matter expert and escalation point for System Engineer level 3s.Ongoing enablement and help to the customer.Relationship building and helping with expansion into the business Show less

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  Envision Healthcare

  May 2017 - Sept 2018

  Senior Solutions Architect / Implementations Engineer / Project Manager

  This was after Southeast X-Ray / Imaging Advantage was purchased by Envision, I stepped down from my other roles to focus more on direct customer implementations, professional services delivery, project management, and relationship management. I truly missed working on the tech and more directly making an impact for the customer.* Helped migrate customers from previous vendors to our VNA PACS and HL7 Integrations* Made sure the projects were managed, all tech requirements and needed steps documented from the customer, eliminating blockers, and setting and making milestones, while delivering the end result.* Worked with a variety of on-premise and cloud infrastructure, including helping to implement load balancers such as HAProxy and Nginx.* Provisioned needed infrastructure and worked with our engineering when anything needed to be escalated for the customer's success.* Went out as needed to customer sites to provide on-site support as a field engineer.* SME in PACS / HL7, HIPAA, and other compliances for the customer* Worked directly with the C-suites to provide updates on project implementations, providing reports and presentations Show less

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  Diamanti

  Sept 2018 - Oct 2021

  Director of Customer Success Engineering/Senior Customer Success Engineering Ninja (Pre-Post Sales)

  I was Director of Customer Success Engineering and the lead Senior Customer Success Ninja for Diamanti, INC. What makes me a ninja? Well, first off, I'm not much for labels or titles. I have a unique blend of technical and soft skills that brings more to the table than Engineer or Architect covers. Forged through fire and sheer experience, I'm a bit of a unicorn. I was in charge of the customer success organization and post-sales professional services delivery. I was one to get deep into the weeds of the on-premise infrastructure, Kubernetes deployments, and other CNCF and public cloud work for our customers.What did we do at Diamanti? We provided the most innovative, first true hyper-converged, bare metal solution to run Kubernetes in your datacenter and in your public cloud instance as well using Spektra.I was involved in insuring our customers success in their containerization and container orchestration initiatives, helping with training and other container related enablement, supporting the platform, planning and monitoring, solutions, helping with architectural design, and managing the various projects and customer relationships. Adept at troubleshooting issues with Kubernetes, software deployments, infrastructure, hardware, and networking.When I left Diamanti I had performed the following achievements, wearing multiple hats:* Lead AND performed Technical Pre and Post Sales activities (Pre-sales, Solutions Architecture, Product Delivery in post-sales, and ongoing Customer Success alongside support)* Held a book of business in sales* Instrumental in making sure new employees, sales and pre-sales, were being trained to be able to speak about and sell our complex product.* Worked primarily with large energy providers and other large customers, post sales, to insure their successes and continued compliance needs* Architected, sold, AND delivered the product when we had a downsize, stepping in and up to do what was best for the company Show less

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  Aqua Security

  Dec 2021 - Aug 2022

  Manager of TAMs and Enterprise CSMs

  Aqua Security has an impressive suite of security tools focused on securing the cloud native landscape. My role was to assist, support, and grow our TAMs to be first class to help solve challenges that the customer may have to insure they get the most out of our products.Along the way, we had some management attrition and was truly lucky to be able to include 10 wonderful Enterprise segment CSMs under my leadership, and worked closely with them to be as close to the customer as possible. I'm really proud of the team that I lead. It remains a highlight of my career. Absolutely honored. Show less

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  Lacework

  Oct 2022 - Mar 2023

  Customer Success Delivery Architect

  At Lacework, we have a very innovative and effective approach to Cloud Security. Alert fatigue is very real and we help alleviate it.How do we do that? We use machine learning to detect normal state and detect behavioral anomalies to create alerts to any potential intrusions and alert your security teams for remediation.What do I do? I am in professional services, helping our customers be successful in their implementations of Lacework and help get them unstuck.

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  SUSE

  Apr 2023 - Jan 2024

  Edge Field Product Manager
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  MinIO

  Jan 2024 - now

  Customer Experience Architect

  MinIO provides the fastest and best object storage solution period, especially if you are wanting S3 compatible object storage regardless of what cloud you may be using public, private, or hybrid.In this role, I'm looking excited to be helping our customers to be successful from POV all the way through production. With me I bring, a background in storage, cloud-native, open source, automation, support, extensive time in the private datacenter and a career filled full of successful customer stories.I'm beyond stoked for this product and company! Show less