Experience

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  Colaboro call center

  Oct 2009 - Oct 2009

  Agente bilingüe

  Main activities and responsibilities Sales, commercial, and customer service agent for tracfone and net10 wireless prepaid service Floor supervisor, providing aid to other agents and assisting the head supervisors in problem solving Achieved 100% score on supervised calls, result obtained by successfully handling customers and having excellent problem solving skills. Name and address of; Type of business or sector Telecommunication Show less

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  Banco de occidente

  Feb 2012 - Jul 2012

  Soporte a ventas

  Looking for potential clients in the market.

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  Colombia movil

  Jul 2013 - Dec 2014

  Asesor integral
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  (independent) management consultant

  Jan 2015 - Nov 2021

  Market intelligence
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  Cancillería

  Feb 2015 - May 2015

  Carrera diplomática
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  On-target

  Jul 2015 - Jul 2017

  Kam colombia
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  Ulead international

  Aug 2017 - Jul 2018

  Kam latam
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  Global commodities traders inc.

  Jul 2018 - Nov 2021

  Kam colombia
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  Marsh mclennan

  Nov 2021 - May 2025

  Mmb multinational client excellence manager, lac
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  Mercer

  May 2025 - now

  Mmb multinational commercial director, latin america & caribbean